Server | Palihouse West Hollywood

Ontario Trillium Foundation; Los Angeles (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid time off and holiday pay

Career development opportunities

Employee discounts across portfolio

Job summary

Palihouse West Hollywood seeks a friendly Server to greet guests, take orders, and serve drinks and food with warmth. You will help create a welcoming, relaxed atmosphere and support bar and restaurant operations from shift start to close.

Join a team that values guest care, quality service, and career growth as we expand our boutique hotel and dining venues nationwide.

Qualifications

• 1–3 years of experience as a Server in a high-quality full-service or fast-casual environment.
• Clear, professional communicator who understands and anticipates guest needs.
• Strong attention to detail, speed, and accuracy.
• Good judgement and the ability to stay calm and resolve problems independently.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Be the friendly, attentive face of the guest experience, from arrival to goodbye.
• Take orders, run food, make espresso drinks, and serve cocktails and other refreshments as ordered.
• Create a warm, laidback atmosphere that turns first-time guests into regulars.
• Learn our steps of service, products, menu, and systems inside and out.
• Work with the team to keep the restaurant and bar running smoothly, tidy, and fun for patrons and staff.
• Restock, replenish, and prep the coffee bar and side-work areas as needed.
• Communicate openly with bar and restaurant managers on customer feedback and help overnight guests discover exclusive offerings and promotions.

Skills

Communication

Attention to detail

Customer service

Multitasking

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT PALIHOUSE WEST HOLLYWOOD

Palihouse West Hollywood sits on famed West 3rd Street, with 95 guestrooms, an indoor/outdoor pool lounge, and the Lobby Lounge, Café and Bar — a charming meeting, drinking, and dining destination serving a California-centric menu, bespoke cocktails, daily happy hour, and weekend brunch in gorgeous indoor and outdoor spaces.

POSITION PROFILE

The Server is the friendly face of the guest experience at Palihouse West Hollywood - bringing energy, warmth, and genuine care to every table. From the first hello to the last goodbye, you'll make sure every guest feels looked after.

THE TASK AT HAND

• Be the friendly, attentive face of the guest experience, from arrival to goodbye.
• Take orders, run food, make espresso drinks, and serve cocktails and other refreshments as ordered.
• Create a warm, laidback atmosphere that turns first-time guests into regulars.
• Learn our steps of service, products, menu, and systems inside and out.
• Work with the team to keep the restaurant and bar running smoothly, tidy, and fun for patrons and staff.
• Restock, replenish, and prep the coffee bar and side-work areas as needed.
• Communicate openly with bar and restaurant managers on customer feedback and help overnight guests discover exclusive offerings and promotions.

WHAT WE'RE LOOKING FOR

Required

• 1–3 years of experience as a Server in a high-quality full-service or fast-casual environment.
• Clear, professional communicator who understands and anticipates guest needs.
• Strong attention to detail, speed, and accuracy, with the ability to prioritize and follow through.
• Good judgement and the ability to stay calm and resolve problems independently.
• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Standing and walking throughout the shift, with the ability to carry food and drink trays.
• Flexible schedule, including evenings, weekends, and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).