Dram Yard | Server

ARRIVE by Palisociety; Wilmington (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career development

Employee discounts

Job summary

ARRIVE by Palisociety in Wilmington, NC, is seeking a friendly Server for Dram Yard to greet guests, take orders, and deliver food and beverages with warmth and accuracy.

You will need about 1 year of server experience in a high-quality dining setting, the ability to lift up to 30 lbs, and a flexible schedule including evenings, weekends, and holidays. Training and growth are emphasized across our nationwide portfolio.

Qualifications

• Minimum 1 year of experience as a Server in a high-quality dining environment.
• Ability to remain calm and resolve issues with good judgment.
• Ability to maintain confidentiality of guest and hotel data.
• Able to lift up to 30 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Assess and meet guest needs while maintaining excellent dining experience.
• Communicate professionally with guests, coworkers, and management.
• Explain menu items accurately to guests.
• Resolve issues with tact and initiative per policy.
• Operate cash registers and Micros system, and prepare beverages.
• Keep workspace clean and organized per side-work guidelines.

Skills

Customer service

Teamwork

Problem solving

Confidentiality

Physical strength (lift 30 lbs)

Flexible schedule

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth.

We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT DRAM YARD:

Located at ARRIVE Wilmington, Dram Yard offers Southern coastal flavors with a global twist using locally sourced ingredients in its intimate and thoughtfully designed dining room. This local favorite offers breakfast, barista service, dinner, and weekend brunch.

POSITION PROFILE:

We're looking for a friendly Server who's enthusiastic about serving tasty food, drinks, and coffee while forging authentic connections with guests at Dram Yard.

THE TASK AT HAND:

• Assess, anticipate, and meet guest needs, responding quickly without losing focus on the dining experience.

• Communicate professionally with guests, coworkers, and management, adapting to different personalities with ease.

• Understand the full menu of food and beverage items, communicating it to guests effectively and accurately.

• Recognize and resolve problems using good judgment, tact, and initiative, in line with company policy.

• Perform basic accounting and math, operating cash registers, the Micros system, and hot beverage makers.

• Keep a clean, organized workspace per side-work guidelines.

WHAT WE'RE LOOKING FOR:

Required

• 1 year of related experience as a Server in a high-quality full-service or fast-casual environment.

• Clear thinker who stays calm and resolves problems using good judgment; works cohesively as part of a team.

• Ability to maintain confidentiality of guest information and hotel data.

• Able to lift up to 30lbs

• Flexible schedule, including evenings, weekends, and holidays.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).