Job Details
Location: 1700 Delta Waters Rd, Medford, OR 97504
Salary: $15.05–$16.55 per hour.
Immediate hiring for Front‑of‑House Server positions.
Responsibilities
- Greet guests and create a welcoming, upbeat experience.
- Take food and drink orders accurately and efficiently.
- Recommend menu items, beverages, and promotions to enhance guest satisfaction.
- Deliver food and drinks while ensuring quality and customer satisfaction.
- Check in with guests periodically and provide attentive service throughout their visit.
- Process payments and handle transactions accurately.
- Apply conflict‑management and analytical skills with high emotional intelligence to resolve guest issues.
- Follow RAS (responsible alcohol service) procedures as required by federal, state, and BWW policies.
- Use Point of Sale systems to record sales and receive payments.
- Work closely with team members to maintain a smooth dining room operation.
- Demonstrate excellent verbal communication and interaction skills to provide a personalized guest experience.
- Maintain time‑management and organizational skills with strong attention to detail.
Qualifications
- Superior customer service and hospitality skills.
- Knowledge of proper sanitation, food safety, and security procedures.
- Familiarity with the BWW food and beverage menu and ability to make up‑sell suggestions.
- Knowledge of current marketing initiatives and upcoming events to inform guests.
- Basic mathematical skills and ability to handle money accurately.
- Strong knowledge of common concepts, practices, and procedures in a restaurant environment.
- Ability to follow specific service-time guidelines while engaging guests.
Education & Experience
Minimum 21 years of age and required alcohol‑service certification as dictated by state and BWW policy. Preferred: prior experience as a server or in a customer‑service role, ideally in a high‑volume full‑service restaurant.