Server- On-Call

HumanGood; Los Altos (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, Dental & Vision plans

Paid time off 20 days + 7 holidays

401(k) with up to 4% match

HSA option with employer contribution

Tuition Reimbursement

Job summary

HumanGood is seeking a Waitstaff/Server to provide friendly dining service to residents and guests in a supportive senior living community.

Typical shifts are Monday-Saturday 3-8pm and Sundays 10am-7pm, with pay ranging from $20 to $24 per hour depending on experience. Benefits include health plans, paid time off, and retirement contributions. Training and safety protocols are emphasized to ensure high service standards.

Qualifications

• Prior customer service experience required.
• Prior food service or restaurant experience preferred.
• Experience working with seniors is preferred.
• Food Handler’s or ServSafe certification preferred.

Responsibilities

• Greet residents and guests promptly.
• Record accurate food and beverage orders in POS system.
• Explain menu items and ingredients to guests.
• Inform guests of daily specials and make recommendations.
• Maintain front of house and kitchen sanitation.

Skills

Customer service

Food service

Prior seniors experience

Flexible shifts

Job description

Waitstaff/Server’s day-to-day work includes routinely setting up, clearing and cleaning and resetting dining room. You would be taking menu orders and serving residents and guests meals in a timely and gracious manner. You will be providing quality customer service to residents and guests.

Job Details

Waitstaff/Server’s day-to-day work includes routinely setting up, clearing and cleaning and resetting dining room. You would be taking menu orders and serving residents and guests meals in a timely and gracious manner. You will be providing quality customer service to residents and guests.

Typical shifts that need coverage are Monday-Saturday 3-8pm, Sundays 10am-pm.

Pay range: $20-24 an hour depending on experience.

To Be Successful In The Role, You Would Have

• Prior customer service experience
• Prior food service, fast food or restaurant experience
• Prior experience working with seniors (preferred)
• Food Handler’s or ServSafe certification (preferred)
• Availability that might include evenings, weekends, & holidays

Work Duties

• Greets residents and guests promptly as they arrive at their table;
• Records accurate food and beverage orders and input into the POS system;
• Explains how menu items are prepared, describing ingredients and cooking methods;
• Informs guests of daily specials, makes recommendations;
• Attends pre-shift Showtime meetings, listening to menu descriptions and taking notes as needed to remember ingredients and allergy alerts
• Carries service tray in correct placement of orders to facilitate service of food and beverages;
• Works safely, consistently using designated safety equipment (personal protective equipment- PPE);
• Completes bussing, runner, meal plater, utility and catering duties as needed or assigned;
• Refills beverages throughout the meal service
• Handles guest complaints in a positive and professional manner, referring to supervisor as appropriate;
• Flexible with job duties;
• As assigned works all shifts and holidays;
• As assigned, performs catering function set up, break down and service;
• Organizes tasks and completes all assigned tasks;
• Maintains front of house and kitchen sanitation requirements;
• Completes pre and post shift cleaning and stocking side work duties
• Communicates appropriately with supervisors and dining room staff;
• Listens and follows up effectively;
• Set tables with silverware, saucers, bread plates, cups, water glasses, etc.;
• Fill water pitchers, coffee pots, napkin and bread baskets; prepares juice and milk or milk carts; folds napkins; places butter and creamers, jellies; prepares and oversees buffets and salad bars;
• Wait on residents, taking orders, serving food, beverages, and desserts; serves up desserts and salads; cleans off dishes as resident’s finish eating;
• May prepare trays and tray tags for next meal; may serve on tray line,
• May prepare and deliver snacks;
• Keep accurate meal counts;
• Handle food in accordance with sanitary and recognized food serving standards;
• Responsible for adhering to HIPPA privacy rules and company policies, procedures and practices which require that resident-identifiable health information will only be used to perform the essential functions of this job.
• Perform related duties as assigned.

What’s in it for you?

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including:

• Health, Dental and Vision Plans- start the 1st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program
• Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours.

And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.

Learn more at www.HGcareers.org