Server - Hilton - Harrisburg, PA

Hotel Equities; Harrisburg (Dauphin County); On-site; USD 26,000 - 38,000; Full time

Job summary

Hotel Equities Harrisburg is seeking a friendly Server for the Hilton Harrisburg in Harrisburg, PA. You will deliver food and beverages, take orders, and ensure guest satisfaction according to Hilton brand standards.

This role emphasizes teamwork, timely service, and proper safety and cleanliness. Prior hospitality experience is preferred; the position may require varying shifts and weekend work.

Qualifications

• Customer service experience in hospitality preferred.
• Ability to take and relay orders accurately.
• Familiarity with POS systems and cash handling.
• Knowledge of serving liquor responsibly where required.

Responsibilities

• Greet guests warmly and present menus and specials.
• Take and input orders into POS system, ensure accuracy.
• Deliver food and beverages promptly with proper condiments.
• Maintain cleanliness of station and assist dining room as needed.

Skills

Customer service

POS systems

Food/beverage service

Attention to detail

Alcohol service knowledge

Tools

POS terminal

Job description

Server - Hilton - Harrisburg, PA

Hotel Equities Harrisburg, Pennsylvania, United States

About this position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server for the Hilton Harrisburg in Harrisburg, PA.

POSITION SUMMARY:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• 15% - CHECK STATION BEFORE, DURING AND AFTER SHIFT FOR PROPER SET-UP AND CLEANLINESS.
• 10% - RECORD THE DETAILS OF THE ORDER FROM THE GUESTS, REPEATING THE ORDER TO THE GUEST TO CHECK FOR ACCURACY.
• 10% - INPUT THE ORDER INTO THE POINT-OF-SALE COMPUTER TO INFORM THE KITCHEN OF THE PARTICULARS IN THE ORDER BEING PLACED.
• 10% - REPLENISH BEVERAGES AS NECESSARY AND CHECK WITH GUESTS FOR OVERALL SATISFACTION.
• 10% - MARKET AND SERVE UPON REQUEST ANY DESSERT ITEMS OR SPECIALTY COFFEES.
• ASCERTAIN GUEST SATISFACTION AND PRESENT CHECK. PROCESS CHECK PER HOTEL PROCEDURES.

OTHER DUTIES

• PERFORM ANY GENERAL CLEANING TASKS USING STANDARD HOTEL CLEANING PRODUCTS AS ASSIGNED BY SUPERVISOR TO ADHERE TO HEALTH STANDARDS.
• SUPPLEMENT THE BUS HELP IN CLEARING AND RESETTING THE TABLES.
• PERFORM ALL ASSIGNED SIDE WORK TO INCLUDE REPLENISHING CONDIMENTS AND RESTOCKING SIDE STANDS.
• BE THE PERSON DIRECTLY RESPONSIBLE FOR DELIVERY OF SERVICE TO GUESTS AFTER SEATING. WARMLY WELCOME GUESTS WITHIN 30 SECONDS - 1 MINUTE AFTER SEATING. TAKE, PLACE, DELIVER AND SERVE FOOD & BEVERAGE ORDERS. ENSURE QUALITY OF INGREDIENTS, PREPARATION, PRESENTATION AND CORRECT TEMPERATURE OF FOOD SERVED TO GUESTS. ENSURE TIME STANDARDS ARE MET. EMPLOY APPROPRIATE SELLING SKILLS IN SUGGESTIONS OF FOOD & BEVERAGE. DEMONSTRATE AN ATTITUDE OF FRIENDLY HOSPITALITY IN EVERY ASPECT.
• ATTEND REQUIRED MEETINGS.
• ASSIMILATE INTO THE HILTON FAMILY PRIDE/CARE CULTURE THROUGH UNDERSTANDING, SUPPORTING AND PARTICIPATING IN ALL ELEMENTS OF PRIDE/CARE. DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS. REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION. DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
• ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE).

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server for the Hilton Harrisburg in Harrisburg, PA.

POSITION SUMMARY:

SERVICE OF FOOD AND/OR BEVERAGE TO INCLUDE THE ORDER TAKING, AND DELIVERY OF ANY FOOD AND/OR BEVERAGE ITEMS IN ACCORDANCE TO HILTON BRAND STANDARDS AND AAA STANDARDS. THIS TASK IS TO BE HANDLED IN A FRIENDLY, COURTEOUS, HELPFUL, TIMELY AND PROFESSIONAL MANNER RESULTING IN A VERY HIGH LEVEL OF GUEST SATISFACTION.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• 15% - CHECK STATION BEFORE, DURING AND AFTER SHIFT FOR PROPER SET-UP AND CLEANLINESS.
• 15% - GREET THE GUESTS IN A FRIENDLY AND COURTEOUS MANNER AND EXPLAIN ANY SPECIALS AND/OR RESTAURANT PROMOTIONS FOR GUEST AWARENESS.
• 10% - RECORD THE DETAILS OF THE ORDER FROM THE GUESTS, REPEATING THE ORDER TO THE GUEST TO CHECK FOR ACCURACY.
• 10% - INPUT THE ORDER INTO THE POINT-OF-SALE COMPUTER TO INFORM THE KITCHEN OF THE PARTICULARS IN THE ORDER BEING PLACED.

• 15% - WHEN COMPLETE, RETRIEVE ORDER FROM KITCHEN, CONFIRM ITS ACCURACY, LIFT AND DELIVER TO GUEST ALONG WITH APPROPRIATE CONDIMENTS. ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEVERAGES TO MINORS AND INTOXICATED GUESTS.
• 10% - REPLENISH BEVERAGES AS NECESSARY AND CHECK WITH GUESTS FOR OVERALL SATISFACTION.
• 10% - MARKET AND SERVE UPON REQUEST ANY DESSERT ITEMS OR SPECIALTY COFFEES.
• ASCERTAIN GUEST SATISFACTION AND PRESENT CHECK. PROCESS CHECK PER HOTEL PROCEDURES.

OTHER DUTIES