Hotel Server - Breakfast/Dinner/Banquets

Scenic PG LLC; Spring (TX); On-site; USD 11,365 - 16,186; Full time

Job summary

Scenic PG LLC in Spring, Texas is looking for an Outlet Server to deliver top-quality service to guests. Responsibilities include serving food and beverages, ensuring cleanliness, and collecting payments. The ideal candidate should possess a friendly demeanor and be able to stand for long hours while multitasking effectively.

Applicants should have a high school diploma or equivalent and demonstrate a strong service orientation. Join our dynamic team where your contributions are valued.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Ability to stand during entire shift.
• Must be able to show initiative and anticipate guest needs.

Responsibilities

• Provide attentive, courteous and efficient service to guests.
• Receive and deliver guests’ orders and collect payment.
• Maintain high standards of personal appearance and grooming.

Skills

Effective communication

Multitasking

Service-oriented attitude

Education

High School diploma or equivalent

Job description

OUTLET SERVER

JOB DESCRIPTION $10.00 (tipped)

DEPARTMENT: Food & Beverage

REPORTS TO: Food & Beverage Manager / Supervisor

STATUS: Non-exempt

JOB SUMMARY

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

QUALIFICATION STANDARDS

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements

• Flexible and long hours sometimes required.
• Medium work—Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Scenic Property Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Scenic Property Group Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.