Server/Guest Experience Ambassador

NEXDINE Hospitality; New Berlin (WI); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Job summary

NEXDINE Hospitality is seeking a Server/Guest Experience Ambassador in Berlin, NY. This role delivers a best-in-class dining experience to residents, colleagues, and guests, ensuring exemplary service at all times.

Responsibilities include serving food and beverages, describing menu items, accommodating dietary restrictions, and assisting with meal setup and cleanup. Prior food service and customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Previous experience in food service preferred.
• Previous customer service experience preferred.

Responsibilities

• Provide best-in-class dining experience for residents, colleagues and guests.
• Serve food/beverages and accommodate dietary needs.
• Explain menu items and ingredients to residents.
• Ensure guest satisfaction and communicate issues to supervisor.
• Assist with set-up/breakdown and maintain service areas.

Skills

Customer service

Food service

Education

High school diploma

Job description

Who We Are:

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Server/Guest Experience Ambassador

Location: Berlin, NY

Hours: Full time/Part time

Starting Pay Rate: $16.00-$18.00/hr

Pay Frequency: Weekly – Direct Deposit

What We Offer You

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off : Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Employee Perks & Rewards

Server Job Summary:

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Server Essential Functions and Key Tasks:

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Work Environment:

The Guest Experience Ambassador/Server operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Server Required Education and Experience:

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience