Server/Guest Experience Ambassador

NexDine; Town of New Berlin (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Savings Plan

Paid Time Off: Vacation, Holiday, Sick

Job summary

NexDine is hiring a Server/Guest Experience Ambassador in Berlin, NY to deliver exceptional dining experiences for residents and guests. You will assist with meal service, explain menus, and support dietary needs while maintaining a welcoming atmosphere.

Candidates should have a high school diploma or equivalent and prior food service or customer service experience. This full-time/part-time role offers a generous benefits package and weekly pay.

Qualifications

• Experience in food service and customer service preferred.
• Ability to communicate menu offerings clearly.
• Willingness to assist culinary staff as needed.

Responsibilities

• Provide best-in-class dining experience to residents, colleagues and guests.
• Lead service of food/beverages and accommodate specialty diets.
• Explain menu items, ingredients and cooking methods to residents.

Skills

Hospitality

Customer service

Food service experience

Education

High school diploma or equivalent

Job description

Who We Are:NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.Job DetailsPosition: Server/Guest Experience AmbassadorLocation: Berlin, NYHours: Full time/Part timeStarting Pay Rate: $16.00-$18.00/hrPay Frequency: Weekly – Direct DepositWhat We Offer You:Generous Compensation & Benefits PackageHealth, Dental & Vision InsuranceCompany-Paid Life Insurance401(k) Savings PlanPaid Time Off: Vacation, Holiday, Sick TimeEmployee Assistance Program (EAP)Career Growth OpportunitiesEmployee Perks & RewardsServer Job Summary:The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.Server Essential Functions and Key Tasks:Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.Explain how various menu items are prepared, describing ingredients and cooking methods.Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.Check residents diets, likes & dislikes to ensure that such requirements are satisfied.Assist with set-up/breakdown of all scheduled meal periods.Stock service areas with supplies such as coffee, food, tableware, and linens as needed.Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.May wash pots, pans, dishes, utensils, or other cooking equipment.May assist in supporting culinary staff at numerous stations as directed.Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.May perform other duties and responsibilities as assigned.Work Environment:The Guest Experience Ambassador/Server operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.Server Required Education and Experience: • High school diploma or equivalent • Previous experience in food service • Previous customer service experience