Server - | Grand Rapids Airport

Paradies Na; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Paradies Lagardere in Grand Rapids is seeking a Guest Server who delivers First Class service to guests and partners. You will present the menu, answer questions, make suggestions, take and deliver orders, and ensure guests receive their correct food and drinks.

You must be able to handle money with a POS system, work varied shifts, maintain a clean work area, and uphold food safety and responsible alcohol service. Equal opportunity employer.

Qualifications

• High School diploma or GED is required.
• Experience handling money with a POS system.
• Ability to work varied shifts and multitask in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to lift at least 25 lb and stand for long periods.
• Commitment to food safety and responsible alcohol service.

Responsibilities

• Exceed First Class Service standards with every guest and partner.
• Present the menu, answer questions, and make suggestions.
• Take and deliver guest orders accurately and promptly.
• Ensure guests receive correct food and beverage orders.
• Handle payments quickly while following cash handling SOPs.
• Maintain a clean, organized work area and assist other sections as needed.
• Know all menu items, specials, and beverage offerings.
• Support seating, telephone service, stock, and documentation as required.
• Comply with all local, state, and federal regulations including food safety and alcohol service.

Skills

Customer service

Communication

Cash handling

POS system

Multitasking

Flexibility

Reading & writing

Math skills

Lifting 25 lbs

Education

High School diploma or GED

Tools

POS software

Job description

The Server's role is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external guest. This also includes friendly and timely interaction with each guest, suggestive selling, answering questions, taking and delivering the guests' order and following up to ensure each guest receives their correct food and/or drink order.

Duties and Responsibilities:

• Exceed First Class Service standards and behavior with every guest, business partner and peers.
• Treat guest and peers in accordance with the core values of the company.
• Present the menu, answers questions, and makes suggestions regarding food and service.
• Observe guests to respond to any additional requests and determine when meal has beencompleted.
• Knowledgeable and enthusiastic about the restaurant's menu and products.
• Totals bill accepts payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with thecompany’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials on a shift by shift basis as well as all liquor, beer, and wine products and all menuitems and desserts.
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Maintain clean organized work environment.
• Support other areas of the restaurant as requested, such as seating customers, answeringtelephones, stock work, cleanup and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.

Position Qualifications:

• High School diploma or GED
• Experience handling money and a point of sale system.
• Ability to work various shifts in a 7/365 team-oriented environment
• Excellent customer service skills and an ability to communicate effectively
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Ability to communicate clearly and concisely with Team Members, Managers, and Guests.
• Proficiency required in reading and writing and mathematics
• Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on ladder, and walking long distances

PARADIES LAGARDERE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender identity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.