Server | BeerCode - Pittsburgh International Airport

Paradies Lagardère; Pittsburgh (Allegheny County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality service provider in Pittsburgh is seeking a Server to deliver excellent service to guests. This role entails taking orders, delivering food and drinks, and ensuring customer satisfaction. Ideal candidates should have a high school diploma and possess strong customer service skills. Restaurant experience and the ability to handle money are preferred. The position requires individuals who can work various shifts and effectively communicate with team members and guests.

Qualifications

• Restaurant experience preferred.
• Proficiency required in reading, writing, and mathematics.
• Ability to lift a minimum of 25 lbs.

Responsibilities

• Provide First Class Service to guests.
• Take and deliver orders accurately.
• Maintain a clean and organized work environment.
• Respond to guest concerns appropriately.
• Ensure compliance with all relevant laws and regulations.

Skills

Excellent customer service skills

Ability to communicate effectively

Experience handling money and a point of sale system

Ability to work various shifts

Self-starter with multitasking ability

Education

High School diploma or GED

Job description

Position Description Summary

The Server's role is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external guests. This also includes friendly and timely interaction with each guest, suggestive selling, answering questions, taking and delivering the guests' orders and following up to ensure each guest receives their correct food and/or drink order.

Duties and Responsibilities

• Exceed First Class Service standards and behavior with every guest, business partner and peers.
• Treat guest and peers in accordance with the core values of the company.
• Present the menu, answer questions, and make suggestions regarding food and service.
• Observe guests to respond to any additional requests and determine when meal has been completed.
• Be knowledgeable and enthusiastic about the restaurant's menu and products.
• Totals bill, accepts payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials on a shift-by-shift basis as well as all liquor, beer, and wine products and all menu items and desserts.
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Maintain a clean, organized work environment.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup and documentation.
• Respond appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Be accountable for compliance with all local, state, federal laws and regulations including those relating to food safety.
• Other duties as assigned.

Position Qualifications

• High School diploma or GED.
• Restaurant experience preferred.
• Experience handling money and a point of sale system.
• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Ability to communicate clearly and concisely with Team Members, Managers, and Guests.
• Proficiency required in reading, writing and mathematics.
• Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on ladder, and walking long distances.