Server - Full Time - DoubleTree by Hilton Boston Downtown

Hilton; Boston (MA); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Hilton Boston is seeking a Full-Time Restaurant Server to deliver exceptional food and beverage service, ensuring a welcoming and enjoyable dining experience for hotel guests and visitors.

The role emphasizes guest satisfaction, strong teamwork, and the ability to work efficiently in a fast-paced environment, with openings across weekends and holidays as needed.

Formación

• Minimum of 2 years of restaurant serving experience preferred, ideally in a hotel, full-service restaurant, or similar hospitality environment.
• Strong customer service and interpersonal communication skills.
• Friendly, professional, and outgoing personality with a genuine passion for hospitality.
• Ability to multitask and remain organized in a fast-paced restaurant environment.
• Flexibility to work a full-time schedule including weekends and holidays.

Responsabilidades

• Greet and welcome guests in a warm, friendly, and professional manner.
• Provide attentive and efficient food and beverage service in accordance with Hilton service standards.
• Present menus, explain daily specials, and make recommendations.
• Accurately take guest orders and enter them into the POS system.
• Serve food and beverages promptly with proper presentation and order accuracy.
• Monitor guest satisfaction and address requests or concerns.
• Maintain a clean, stocked dining area and service stations.
• Process guest payments (cash, cards, and room charges).
• Assist with opening/closing duties and side work.
• Communicate with Culinary, F&B, and other hotel departments to ensure seamless service.
• Follow all food safety, sanitation, and safety procedures.
• Promote a positive team environment and support fellow team members.
• Perform additional duties as assigned by Food & Beverage management.

Conocimientos

Customer service

Interpersonal communication

Teamwork

Attention to detail

Multitasking

Hospitality

Herramientas

POS system

Descripción del empleo

As a Full-Time Restaurant Server, you will play an important role in delivering exceptional food and beverage service while upholding Hilton's high standards of hospitality. Our Restaurant Servers are responsible for providing a welcoming, attentive, and enjoyable dining experience for hotel guests and visitors. This position requires a positive attitude, strong teamwork, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.

We are looking for an enthusiastic individual who takes pride in providing outstanding guest service, building positive relationships, and contributing to the overall success of our Food & Beverage operation.

• Greet and welcome guests in a warm, friendly, and professional manner.
• Provide attentive and efficient food and beverage service in accordance with Hilton service standards.
• Present menus, explain daily specials, and make recommendations regarding food and beverage selections.
• Accurately take guest orders and enter them into the point-of-sale (POS) system.
• Serve food and beverages promptly while ensuring proper presentation and order accuracy.
• Monitor guest satisfaction throughout the dining experience and promptly address requests or concerns.
• Maintain a clean, organized, and properly stocked dining area, including tables, service stations, and restaurant equipment.
• Process guest payments accurately, including cash, credit cards, and room charges.
• Assist with restaurant opening and closing duties, including setup, breakdown, and side work.
• Communicate effectively with Culinary, Food & Beverage, and other hotel departments to ensure seamless guest service.
• Follow all food safety, sanitation, responsible alcohol service, and hotel safety procedures.
• Promote a positive team environment by assisting fellow Team Members as needed.
• Perform additional duties as assigned by Food & Beverage management.

• Minimum of 2 years of restaurant serving experience preferred , ideally in a hotel, full-service restaurant, or similar hospitality environment.
• Strong customer service and interpersonal communication skills.
• Friendly, professional, and outgoing personality with a genuine passion for hospitality.
• Ability to multitask and remain organized in a fast-paced restaurant environment.
• Strong attention to detail and ability to anticipate guest needs.
• Ability to work independently while contributing to a team-oriented environment.
• Basic knowledge of food and beverage service, including menu presentation and proper serving techniques.
• Experience operating a restaurant POS system preferred.
• Ability to handle guest concerns professionally and effectively.
• Must be available to work a flexible full-time schedule, including weekends and holidays based on business needs.
• Ability to stand and walk for extended periods and perform the physical duties associated with restaurant service, with or without reasonable accommodation.
• Responsible alcohol service certification preferred or willingness to obtain certification as required.
• Commitment to maintaining Hilton's standards of hospitality, professionalism, and guest satisfaction.