Server Full time

Millennium & Copthorne Hotels plc; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits package (medical,

Job summary

The Lakefront Anchorage Hotel is recruiting for a full-time Server in Anchorage, Alaska. You will greet guests, take orders, manage the dining area, and ensure guest satisfaction in a fast-paced, guest-focused environment.

Prior hospitality experience is preferred; TIPS certification may be required. Competitive benefits accompany this role in a supportive team at the Lakefront Anchorage Hotel, part of Millennium Hotels & Resorts group.

Qualifications

• Basic knowledge of food & beverage, service standards and guest relations is expected.
• Ability to read, write and speak English to understand menus, promotions and record orders.
• Ability to operate a keyboard and POS systems to pre-check orders and process payments.
• Patience, tact and diplomacy, with a neat appearance.
• Prior hospitality experience preferred; TIPS certification may be required.
• Strong customer service skills and ability to work as part of a team.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests in a friendly manner and explain specials to enhance guest awareness.
• Record guest orders accurately and repeat to confirm.
• Input orders into the POS system and communicate with the kitchen.
• Present the check and collect payment.
• Replenish beverages and check guest satisfaction; know the menu items.

Job description

Server-Full-Time

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for full time, Server to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets.

The role of the server in a fast-paced environment, be polite and courteous while maintaining a professional demeanor at all times. Greeting guests and seeking out their every need to provide a personalized experience for new and returning customers. Thoroughly taking food and beverage orders, organizing and maintaining the dining rooms, and ensuring guest satisfaction are key components of this position.

Typical duties of the server include:

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet the guests in a friendly, courteous manner within 30 seconds of being seated and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• Present the check to guest promptly and collect payment
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Be knowledgeable about all Food & Beverage products served.

The successful applicant will:

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Must have knowledge of the appropriate table settings, service-ware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
• Patience, tact and diplomacy.
• Requires lifting and carrying of objects weighing up to 50 pounds.
• Prior hospitality experience preferred. Ability to obtain TIPS certification is required.
• Guest attentiveness and a neat appearance
• Exceptional customer service skills
• Work as a productive team member by contributing positive energy.
• Perform the duties of the position in a safe manner.
• Be professional in all interactions with guests and associates.

The Lakefront offers a very competitive benefit package including medical, dental, and vision. Plus a 401k with an employer contribution.

• The Lakefront offers a very competitive benefit package including medical, dental, and vision. Plus a 401k with an employer contribution.

• Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.
• Millennium Hotel is a drug free workplace. We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer.
• Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify.

This job posting is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.