Night Auditor-Full-Time Temporary

Millennium & Copthorne Hotels plc; Anchorage (AK); On-site; USD 35,000 - 45,000; Full time

Job summary

The Millennium & Copthorne Hotels plc in Anchorage is looking for a full-time temporary Night Auditor. The role involves balancing daily operations and providing exceptional customer service. Responsibilities include generating reports, ensuring accuracy in transactions, and assisting guests with check-in and check-out.

The ideal candidate will have experience in guest services, strong interpersonal skills, and proficiency in Microsoft Office Suite. A high school diploma is required, along with the ability to lift up to 25 pounds.

Qualifications

• Patience, tact and diplomacy required.
• Experience in front desk/guest services necessary with one year in a hotel operation.
• Ability to lift/move up to 25 pounds.

Responsibilities

• Balance room, restaurant, and bar operations nightly.
• Ensure excellent customer service at the front desk.
• Generate and distribute daily reports.

Skills

Customer service

Interpersonal skills

Organizational skills

Basic math skills

Microsoft Office Suite

Education

High School Diploma

Tools

OPERA/PMS Systems

Opera

Micros

Job description

Night Auditor – Full‑time Temporary

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for a full‑time temporary Night Auditor to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets.

The role of the Night Auditor is to be responsible for balancing room, restaurant and bar daily work, balancing charges and settlements in a timely and efficient manner, maintaining files and resetting the systems for next day operations—all while providing excellent customer service.

Typical duties of the night auditor include:

• Run audit reports/journals from all computer profit centers and outlets.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input revenue, expenses and allowances onto the PC to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day’s operations.
• Ensure all reports and back‑up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back‑up and reports of daily work are distributed to the proper person (e.g., A/R, A/P, and Payroll).
• Greeting guests and processing hotel registration.
• Provide guests with assistance at the front desk during the check‑in and check‑out processes and throughout their stay.
• Process customer credit at check‑in in accordance with hotel policy.

The successful applicant will:

• Have patience, tact and diplomacy.
• Provide exceptional customer service.
• Work as a productive team member by contributing positive energy.
• Perform the duties of the position in a safe manner.
• Be able to write routine reports and correspondences.
• Have basic skills using Microsoft Office Suite.
• Be professional in all interactions with guests and associates.
• Have OPERA/PMS Systems experience preferred.
• Have effective interpersonal and written communication skills.
• Have previous front desk/guest services experience a must with one‑year experience in a similar size hotel operation required; prior night audit experience preferred.
• Have previous Opera and Micros experience a plus.
• Be able to effectively deal with guest and associate concerns in a friendly and positive manner, listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Have excellent organizational and prioritization skills.
• Be able to perform basic mathematics and cash transactions.
• Be required to regularly lift and/or move up to 25 pounds.
• Have a High School Diploma.

Apply online at https://millenniumanchorage.applicantstack.com/x/openings

• Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.
• Millennium Hotel is a drug‑free workplace. We conduct pre‑employment drug tests and criminal background checks on all applicants after a job offer.
• Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E‑Verify.

This job posting is not intended to detail every aspect of the job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.