Night Auditor-Full-Time

Millennium & Copthorne Hotels plc; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer contribution

Job summary

The Lakefront Anchorage Hotel is seeking a full-time Night Auditor to balance daily revenue, manage system resets, and ensure accurate reporting. The role includes front desk support and guest service during shifts.

Ideal candidates bring prior night audit or front desk experience, strong math skills, and proficiency with Microsoft Office. Opera and Micros experience is a plus for this position.

Qualifications

• Experience in hospitality front desk or guest services preferred.
• Night audit or balance of cash/food & beverage revenue experience is a plus.
• Must be able to perform basic math and cash handling accurately.

Responsibilities

• Balance room, restaurant, and bar daily work; settle charges and prepare for next day.
• Input revenue/expenses into systems and generate daily reports.
• Balance revenue and settlement accounts nightly and file reports.
• Check guests in/out and assist at the front desk during the stay.

Skills

Customer service

Teamwork

Microsoft Office

Front desk experience

Numerical skills

Communication

Cash handling

Education

High School Diploma

Tools

OPERA

Micros

Job description

Night Auditor-Full time

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for full time, Night Auditor to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets.

The role of the Night Auditor is be responsible for balancing room, restaurant and bar daily work, balancing charges and settlements in a timely and efficient manner, maintain files and reset the systems for next day operations. All while providing excellent customer service.

Typical duties of the night auditor include:

• Run audit reports/journals from all computer profit centers and outlets.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day's operations.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Greeting guests and processing hotel registration.
• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
• Processes customer credit at check-in in accordance with hotel policy.

The successful applicant will:

• Have patience, tact and diplomacy.
• Provide exceptional customer service.
• Work as a productive team member by contributing positive energy.
• Perform the duties of the position in a safe manner.
• Ability to write routine reports and correspondences.
• Basic skills using Microsoft Office Suite.
• Be professional in all interactions with guests and associates.
• OPERA/PMS Systems experience preferred.
• Effective interpersonal and written communication skills.
• Previous front desk / guest services experience a must with one-year experience in a similar size hotel operation required. Prior night audit experience preferred.
• Previous Opera and Micros experience a plus.
• Be professional in all interactions with guests and associates.
• Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent organizational and prioritization skills.
• Ability to perform basic mathematics and cash transactions.
• The employee must regularly lift and/or move up to 25 pounds.
• High School Diploma required.

• The Lakefront offers a very competitive benefit package including medical, dental, and vision. Plus a 401k with an employer contribution.

• Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.
• Millennium Hotel is a drug free workplace. We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer.
• Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify.

This job posting is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.