Server

Original Roadhouse Grill; Gresham (OR); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits package

401(k)

Paid sick leave

Employee assistance plan

Dynamic work atmosphere

Career development

Job summary

Original Roadhouse Grill in Gresham, Oregon seeks a courteous Server to provide attentive dining room service, take orders, deliver meals and beverages, and check back to ensure guest satisfaction throughout the meal.

You will maintain a clean and sanitary station, assist in running food to other servers, process payments, and greet guests with a welcoming attitude while adhering to alcohol service laws and safety standards in a fast-paced, team-oriented environment.

Responsibilities

• Greets seated guests and prepares the station for service.
• Answers questions and makes recommendations regarding food and beverage orders.
• Writes down orders as guests place them and processes orders through the POS terminal.
• Delivers meals and beverages to guests and checks back to ensure satisfaction.
• Maintains a clean, sanitary dining area and assists in clearing tables.
• Processes payments and presents the guest check to departing guests.
• Abides by all laws regarding alcoholic beverages and health/safety standards.

Job description

SUMMARY

The Server is the primary provider of service to guests seated in their station during the meal and the secondary provider of service to guests in adjacent stations as well as all areas of the dining room. The Server processes orders for food and beverage, delivers meals to the guest, checks back with the guests to ensure satisfaction and process payment for meals. The Server is responsible for maintaining a clean, safe and sanitary environment for all guests and for setting up the restaurant to meet the needs of the guests. The Server consistently practices all guest acknowledgment requirements.

Reports To: Restaurant Manager

SPECIFIC RESPONSIBILITIES

• Prepares the restaurant and their station for guests.
• Greets seated guests.
• Answers questions and makes suggestions regarding food and beverage orders.
• Writes down the order as the guests order.
• Processes orders through the POS terminal.
• Prepares side items and completes soup and salad orders.
• Delivers drinks from the service bar and food from the kitchen
• Assists in running food orders to guests in other server’s stations.
• Responds to guest requests and anticipates guest needs throughout the meal.
• Responds professionally to guest comments, complaints and questions.
• Keeps tables clear of soiled plates, trash and empty glasses.
• Presents the guest check and processes payment.
• Offers a parting comment to departing guests.
• Assists all dining room guests by clearing tableware, re-filling beverages and responding to guest requests.
• Verbally acknowledges all guests encountered in restaurant.
• Abides by all applicable laws regarding the sale and service of alcoholic beverages.
• Follows all health, safety, sanitation and security standards.
• Performs other duties as assigned by the supervisor.

PERSONAL APPEARANCE

The Server must be well groomed and neatly dressed in a clean uniform. See Employee Handbook for a complete description of the dress code for the front of the house.

ESSENTIAL FUNCTIONS

Physical Actions:

• 35% Standing
• 25% Walking
• 25% Carrying
• 5% Lifting
• 5% Reaching
• 5% Cleaning

The Server is required to deliver food and beverage to guests weighing up to twenty pounds. The Server will need to carry soiled plates and glassware weighing up to 10 pounds. The Server may need to retrieve supplies weighing up to 10 pounds from storage shelves. The Server may need to lift glass racks weighing up to thirty pounds.

The Server works in the climate controlled environment of the dining rooms, but will be required to walk in and out of the kitchen resulting in exposure to heat and humidity. The Server may be working on the patio and will be exposed to varying weather conditions. The Server works with cleaning chemicals.

The Server engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Server must work well with limited supervision.

BENEFITS/PERKS

• Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)
• 401(k) retirement plan
• Paid sick leave
• Employee Assistance Plan
• A dynamic and energetic work atmosphere
• Career development