Host - Table 45 Restaurant - InterContinental Hotel Cleveland

InterContinental Hotels Group; Cleveland (OH); Presencial; USD 24 000 - 32 000; Tempo integral

Resumo da oferta

InterContinental Hotels Group is seeking a guest services associate to greet guests, seat diners, balance cash, and assist with room service orders. You may also handle guest complaints and special requests, ensuring smooth service.

The role includes processing payments, answering room service calls, and upselling when opportunities arise, while maintaining operations such as opening tasks and station assignments for servers.

Qualificações

• Basic reading, writing and math skills required.

Responsabilidades

• Greet guests in a prompt and courteous manner.
• Seat guests and manage workload among servers.
• Maintain accurate waiting list and alert guests when tables are ready.
• Receive payments, make correct change, and balance cash drawer at close.
• Take and process take-out orders and assist with room service orders.
• Practice up-selling techniques and assist with other duties as assigned.

Conhecimentos

Basic literacy

Numeracy

Cash handling

Descrição da oferta de emprego

Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available. May be asked to handle guest complaints and special requests. Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheets. May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques. May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. May assist with other duties as assigned.

Basic reading, writing and math skills and 6 months cash handling experience or food service experience. This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling