Server (Carillon Restaurant- PM)

AT&T Hotel & Conference Center; Austin (TX); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Paid vacation days

Annual merit increases

11 paid holidays

Free daily shift meals

Locker rooms with showers

Job summary

AT&T Hotel & Conference Center in Austin, TX seeks a Carillon Server to take orders and serve food and beverages in a fine dining setting. Must be available full-time for PM shift Tuesday through Saturday and provide exceptional guest service in a fast-paced environment.

Responsibilities include greeting guests, describing menu items, presenting checks, and maintaining a clean service area. Previous fine-dining experience and TABC certification preferred.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Must have strong problem-solving and leadership abilities.
• Flexible scheduling required; ability to work PM shifts and weekends.

Responsibilities

• Take orders and serve food and beverages at tables.
• Escort customers to tables and present menus.
• Explain dishes and daily specials, and make recommendations.
• Prepare checks and process payments, ensure accuracy.
• Stock service areas with supplies and maintain cleanliness.
• Operate in line with brand standards and guest expectations.

Skills

Excellent communication

Management skills

Customer service

Team oriented

Punctuality

Education

High school diploma

Job description

Come join our team as our next Carillon Server at the AT&T Hotel and Conference Center!

If applying, you must have FT availability for PM shift Tuesday-Saturday

Principle Responsibilities & Position Purpose:

Take orders and serve food and beverages to patrons at tables in the restaurants.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

1. Check patrons’ identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
2. Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
3. Escort customers to their tables.
4. Explain how various menu items are prepared, describing ingredients and cooking methods.
5. Inform customers of daily specials.
6. Prepare checks that itemize and total meal costs and sales taxes.
7. Present menus to patrons and answer questions about menu items, making recommendations upon request.
8. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
9. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
10. Stock service areas with supplies such as coffee, food, tableware, and linens.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

1. Monitor special requests for guests
2. Inspect back of the house areas
3. All other reasonable requests as required

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to arrive to work on time and when scheduled.
• Excellent communication skills, both written and verbal.
• Must possess necessary management skills to include problem solving, decision-making, leadership, organization, planning, initiative, enthusiastic attitude towards customer service and a commitment to a team environment.
• Be flexible concerning scheduling needs and requirements.

QUALIFICATION STANDARDS

EDUCATION

High school diploma or the equivalent

EXPERIENCE LICENSES OR CERTIFICATES

• Must have previous fine-dining experience
• Must already have a valid and non-expired TABC Certification at time of hire

GROOMING

All team members must maintain a neat, clean and well-groomed appearance

The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:

• Paid Vacation Days (after 90 days of employment)
• Annual Merit Increases
• 11 Paid Holidays (after 90 days of employment)
• Ride the Bus for Free with UT Proximity Card!
• Free Daily Shift Meals
• Lockers & Locker Rooms with Showers
• Discounted Monthly UT Garage Parking on-site (Rowling Hall Garage)
• Discount Gift Shop offerings
• Referral Bonus $

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.