Server - Besos y Abrazos

Live! Hospitality & Entertainment; Kansas City (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

Besos y Abrazos in Kansas City blends vibrant atmosphere with Latin-inspired flavors and premium nightlife. This server role focuses on delivering exceptional service, greeting guests, and taking beverage and food orders promptly while guiding guests through the menu with confidence.

You will work in a fast-paced setting near KC Live!, upsell cocktails and menu items, and collaborate with bartenders and kitchen staff to ensure guest satisfaction from start to finish.

Qualifications

• Minimum 1 year of serving in a fast-paced venue, preferably nightclub.
• Knowledge of liquor brands, beer, wine and garnishes is preferred.
• Must meet state legal age requirements and speak fluent English.
• Good communication with guests, bartenders and kitchen staff.

Responsibilities

• Greet guests and take beverage and food orders promptly and professionally.
• Serve cocktails and items; upsell to enhance guest experience.
• Maintain professionalism with energy and hospitality at all times.
• Handle payments and reconcile sales accurately.
• Coordinate with bar staff and kitchen to ensure smooth service.

Skills

Customer service

English fluency

Communication

Cash handling

Job description

Be part of where vibrant atmosphere meets bold Latin-inspired flavors and premium nightlife. At Besos y Abrazos, we craft unforgettable experiences with boldly crafted cocktails, an expansive collection of mezcal and tequilas, innovative Latin cuisine, and dynamic DJs that bring the energy to life. Our lively vibe extends beyond the venue, spilling onto the patio and into the KC Live! Block, keeping the celebration going all night. If you're passionate about delivering exceptional service, high-energy experiences, and celebrating every moment, we want you on our team.

Server Responsibilities Include, But Are Not Limited To

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.
• Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Server position requires the ability to perform the following

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Handling food, objects, products and utensils effectively and safely.
• Bending, stooping, kneeling, lifting.