Server - Astrea Rooftop Bar

IHG Hotels & Resorts; Indianapolis (IN); On-site; USD 14,000 - 21,000; Part time

Benefits offered by this job

Uniform provided

Room discounts

Training program

Job summary

IHG Hotels & Resorts' InterContinental Indianapolis is seeking an Astrea Rooftop Bar Server for weekend, part-time availability. You will greet guests, take orders, and promote specials while delivering exceptional service in an upscale rooftop setting.

The role requires at least 2 years of relevant experience, ability to lift up to 50 lbs, and flexibility to work nights, weekends, and holidays; training and uniform are provided along with competitive benefits.

Qualifications

• Minimum of 2 years of relative experience required.
• Ability to lift, push and pull up to 50 lbs (23 kg).
• Reading, writing and basic math skills are required.
• Flexibility to work night, weekend and holiday shifts.

Responsibilities

• Provide guests with exceptional service to achieve customer satisfaction.
• Greet guests, take cocktail and food orders, and answer menu questions.
• Explain specials and promotions and suggest menu pairings.
• Ensure station is set up/clean and close out checks promptly.

Skills

Guest service

Communication

Flexibility

Reading comprehension

Job description

ASTREA ROOFTOP BAR SERVER - (Weekend PT Availability)

About IHG And The InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future. The landmarked Illinois Building showcases a $110 M restoration to feature 170Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

A little taste of your day-to-day

• Every day is different, but you’ll mostly be:
• Provides guests with exceptional service in order to achieve customer satisfaction.
• Reviews the menu and becomes thoroughly familiar with food and beverage items and means of preparation being offered that day, including the ingredients, preparation, sauces, spirits and garnishes as well as the wine list, what cocktails compliment which food items, and why.
• Checks with manager for assigned station. Ensures station is properly set up and cleaned before, during, and after shift.
• Greets guests in a friendly and courteous manner and explains any specials and/or restaurant/lounge promotions for guest awareness.
• Takes guests’ cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.
• Presents properly written food check to kitchen/bar, informing of particulars in the order being placed; when complete, retrieve order, confirm its accuracy, and deliver to guest along with appropriate condiments.
• Anticipates guests’ needs.
• Practices “clean as you go” techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.
• Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.
• Completes assigned side work and resets tables for the next meal function.
• Maintains current knowledge of hotel culture, amenities and services, events in the area, points of interest, and services in the area.

What We Need From You

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic math
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to
• Minimum of 2 years of relative experience required

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $5 + tips.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.