Server Assistant, Portico

Presque Isle Downs, Inc.; Town of Waterloo (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company in New York is seeking a Server Assistant to provide exceptional service in a fast-paced restaurant environment. The ideal candidate will be positive and engaged, ensuring high cleanliness and quality standards. Responsibilities include assisting Restaurant Servers, maintaining sanitation, and adhering to company values. Previous experience in food or beverage service is preferred. This role requires flexibility to work shifts, including weekends and holidays, and physical agility for various tasks.

Qualifications

• Must be a minimum of 18 years of age.
• Prior food or beverage service experience preferred.
• Ability to read instructions and correspondence.

Responsibilities

• Provide high quality food and beverage service to all guests.
• Comply with food service and sanitation standards.
• Assist supervisor in organizing supplies.

Skills

Ability to work flexible shifts

Customer service skills

Attention to detail

Conflict resolution

Education

High school diploma or equivalent

Job description

JOB SUMMARY

The Server Assistant is responsible to provide a level of service which is gracious, kind and warm that provides an Exciting environment and World Class Service by delivering Old-World Hospitality and Charm. The Server Assistant will assist the Restaurant Servers and maintain a high standard of cleanliness according to the food service sanitation codes. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this class and are not all- inclusive:

• Be punctual to pre-shift meeting with a positive attitude and openly participate.
• Consistently provide excitement and deliver world class service, as well as live the company core values.
• Comply with department standards, guidelines and objectives to include adherence to all Food Service and Sanitation, OSHA, and Hazcom standards and guidelines.
• Wash hands frequently.
• Provide consistent high quality food and beverage service to all guests dining in the restaurants by adhering to sequence of service standards completely and correctly. Ensuring that tables are clean and properly set.
• Have complete knowledge and understanding to restaurant and bar menus.
• Clean as you go, clean spills immediately.
• Use chemicals as prescribed and responsibly. Ensure that all chemicals are in properly labeled containers.
• Assist the supervisor in putting supplies away adhere to 5S Principles of ensuring that items are Sorted, Set in order, Systematically cleaned, Standardize and Sustained and dating all items with the current date.
• Conduct him/her in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values.
• Perform other duties as may be assigned by department and/or company management and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Resolve problems and conflicts in a diplomatic and tactful manner.
• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

EDUCATION AND EXPERIENCE

Must be a minimum of 18 years of age. High school diploma or equivalent required. Prior food or beverage service experience preferred. Ability to read instructions and correspondence/memos. Attention to detail and accuracy. Maintain confidential information.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.