Server Assistant: Fast-Paced Guest Service Support

Merriman's; Honolulu (HI); On-site; USD 20,664 - 27,552; Part time

Job summary

Wet Willies in Honolulu, HI is seeking a Server Assistant to support servers, maintain clean stations, and ensure fast service in a busy beachside dining environment.

You will help with water service, menu knowledge, table resets, coffee/tea service, and prompt guest communication with a friendly, reliable approach. Prior restaurant experience and punctuality are required.

Qualifications

• 1–2 years of restaurant operation experience required.
• High school or equivalent education required.
• Ability to clearly communicate verbally and in writing.
• Basic knowledge of food presentation, preparation and handling.

Responsibilities

• Assist servers with table upkeep and water service.
• Respond to guest requests in a timely, friendly and efficient manner.
• Know menu items, promotions and specials; assist with upselling as needed.
• Reset tables after guests depart for the next turnover.
• Make, serve, and maintain coffee and tea service.
• Refill ice and maintain station cleanliness throughout shift.
• Perform side work and help with restaurant upkeep.
• Learn and memorize table numbers and seating positions.

Skills

Communication

Punctuality

Team support

Education

High school diploma or equivalent

Job description

This position will provide the highest quality to service to our guests. Job duties include, but are not limited to: Assists servers with table service. Sets up service stations and ensures bussing of stations throughout the shift. Inspect the cleanliness and presentation of all china, glass, and silver prior setting and to use.

We are a fast paced restaurant that strives to deliver the finest in food, beverage and service of the highest standards. We are lucky enough to be one of the most beautiful spots in the world and we strive to live up to it in everything that we do.

Essential Functions - What will you be doing?

As the Server Assistant, you are to assist the servers with table upkeep. Specifically, you would be responsible for performing the following tasks to the highest standards:

· Fill water glasses and upkeep once guests are seated

· Respond to guest requests in a timely, friendly and efficient manner

· Ensure knowledge of food, menu and restaurant promotions and specials

· Reset tables once quests have left for every turn

· Make, serve, and upkeep coffee and tea

· Refill ice containers when needed

· Side work duties, upkeep of the restaurant

· Performs other duties as assigned and needed by management

· Learn and memorize all table numbers and seat positions

*Additional duties as necessary and assigned.

Requirements

Ideal candidate should possess the following qualifications:

• One to two years’ experience in a restaurant operation required.
• High school or equivalent education required.
• Ability to clearly communicate both verbally and written. Must be able to read, write and speak the English language sufficient to understand menus, special promotions, record orders, answer the phone and communicate with coworkers and guests
• Basic knowledge of food presentation, preparation and handling.
• Punctuality and regular and reliable attendance.

Physical Requirements

• Ability to continuously walk and or stand, move up and down multiple flights of stairs and transport items (such as glassware, dishes, heated plates, beverages and chairs) weighing up to 50 lbs. continuously, throughout the duration of a possible 8 hour shift on a regular basis or for the duration of your shift
• Requires bending, stretching, twisting, stooping, carrying, lifting and reaching above the shoulder in excess to 50 lbs with your body and arms and or being able to push or pull 100 lbs.
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to hear and see details at close range.
• Willingness to maintain a neat, clean and well-groomed appearance (specific standards available)
• Ability to carry and balance dishware and glassware in the course of service
• Ability to deliver the highest standards of service in a busy and fast paced environment