Server Assistant - Big E's Sports Grill Downtown GR

Suburban Inns; Grand Rapids (MI); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

Hotel and restaurant discounts

Earned Paid Time Off for ALL Team Members

Insurance (health, vision, dental, life) for full time Team Members

Flexible schedules

Holiday Pay

8 hours of paid volunteer time per year

Floating Holiday

100% paid maternity/paternity or adoption leave

Job summary

Suburban Inns in Grand Rapids is looking for a full-time Server Assistant to join our dynamic team. The role involves greeting guests, assisting with service, and ensuring a welcoming environment. No formal education or experience is required, making it a great opportunity for those new to the hospitality industry.

Candidates will enjoy benefits including paid time off, health insurance, and employee discounts. Join us to enhance your skills and grow with the best in the industry!

Qualifications

• Ability to interpret/extract information and perform arithmetic functions.
• No formal education or job-related experience required.

Responsibilities

• Greet guests in a friendly manner and coordinate flow.
• Assist with table service and ensure satisfaction.
• Maintain cleanliness and organization of the restaurant.

Skills

Good communication skills

Ability to interpret information

Job description

Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!

Server Assistant

Shifts: 2nd, full-time

Wage: Starting at $16/hour based on experience

Position can be used as a paid internship

Benefits

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Floating Holiday
• Advancement and professional growth opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

As a Server Assistant you would be responsible for providing a warm welcome and a thank you to all guests, as well as coordinate the flow of the guests throughout the sections of the restaurant in an organized and timely fashion while following Suburban Inns’ Core Values, local health department, and Suburban Inns/Big E’s standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Welcome each guest as they enter, and thank them as they leave, holding the door as often as possible
• Seat guests at suitable tables for their needs and according to rotation so that servers receive an appropriate number of tables
• Assist with table service, including:
  • Filling empty beverages;
  • Clearing dishes from tables; and
  • Fetching and delivering items from tables
• Pre-bus, clear tables, and wipe them down
• Wipe down menus
• Answer phone calls, take reservations, and run to-go orders
• Check to make sure restrooms are presentable, stock/clean as needed
• Make sure that Server Assistant stand is always stocked (crayons, kid menus, menus, etc.)
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements

Minimum Knowledge: Requires ability to interpret / extract information and/or perform arithmetic functions. Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: None

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property.

Uniform and Appearance Guidelines

Uniform: Uniform shirt and nametag will be provided. Team Members are responsible for their own pants and shoes meeting Suburban Inns specifications. Pants need to be either black slacks or dark wash jeans with no holes (no yoga-style) and shoes need to be black, close-toed and non-slip.

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Suburban Inns’ business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.