Server Assistant - Big E's Sports Grill Holland

Suburban Inns; Holland (MI); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Hotel and restaurant discounts

Earned Paid Time Off for all Team Members

Insurance for full-time Team Members

Flexible schedules

Holiday Pay

Paid volunteer time

Monetary recognition program

Paid maternity/paternity leave

Employee Assistance Program (EAP)

Job summary

Suburban Inns in Holland, MI is seeking a Server Assistant to join their team. The role involves greeting guests warmly, coordinating their seating, and assisting with table service while ensuring customer satisfaction. No formal experience is necessary, and full-time team members enjoy various benefits, including paid time off, health insurance, and discounts at hotels and restaurants. Starting wage is $13.73/hour plus participation in a tip pool.

Qualifications

• Good communication skills are required.
• Ability to interpret and extract information.
• No formal education or job-related experience is required.

Responsibilities

• Provide warm welcomes and farewells to guests.
• Coordinate guest flow throughout the restaurant.
• Assist with table service and maintain cleanliness.

Job description

About Us

Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!

Starting Wage

Starting wage is $13.73/hr Plus Tip Pool

Role Overview

As a Server Assistant you will provide a warm welcome and a thank you to all guests, coordinate the flow of guests throughout the restaurant sections in an organized and timely fashion while following Suburban Inns’ Core Values, local health department, and Suburban Inns/Big E’s standards, and going above and beyond to ensure guests are 100% satisfied.

Benefits

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Welcome each guest as they enter, and thank them as they leave, holding the door as often as possible
• Seat guests at suitable tables for their needs and according to rotation so that servers receive an appropriate number of tables
• Assist with table service, including:
  • Filling empty beverages;
  • Clearing dishes from tables; and
  • Fetching and delivering items from tables
• Pre-bus, clear tables, and wipe them down
• Wipe down menus
• Answer phone calls, take reservations, and run to-go orders
• Check to make sure restrooms are presentable, stock/clean as needed
• Make sure that Server Assistant stand is always stocked (crayons, kid menus, menus, etc.)
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements

• Minimum Knowledge: Requires ability to interpret / extract information and/or perform arithmetic functions. Good communication skills
• Formal Education and Job-Related Experience: None
• License, Registration, and/or Certification Required: None
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
• Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property

Uniform & Appearance Guidelines

Uniform: Uniform shirt and nametag will be provided. Team Members are responsible for their own pants and shoes meeting Suburban Inns specifications. Pants need to be either black slacks or dark wash jeans with no holes (no yoga-style) and shoes need to be black, close-toed and non-slip.

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability,height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor