Server Assistant

Lessing's Hospitality Group; North Palm Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Server Assistant to join their team. This role involves providing exceptional service to guests, ensuring a remarkable dining experience while maintaining cleanliness and safety standards. Ideal candidates will exhibit strong teamwork, attention to detail, and a passion for hospitality. Join a dynamic environment where your contributions will enhance guest satisfaction and create lasting memories. If you thrive in a fast-paced setting and love working with people, this opportunity is perfect for you.

Qualifications

• Ability to provide genuine, responsive service to create an exceptional dining experience.
• Demonstrate the ability to work independently and with a team.

Responsibilities

• Assist service team in maintaining table cleanliness and guest satisfaction.
• Stock service supplies and maintain clean guest-facing areas.

Skills

Customer Service

Teamwork

Time Management

Attention to Detail

Food Safety Knowledge

Job description

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Description

Position: Server Assistant

Job Overview

Our Server Assistants provide friendly, courteous, and professional service for every guest visiting Love Street. The service must be remarkable while remaining quick and efficient. The perfect candidate will have a very high standard of personal appearance and demonstrate the ability to build loyalty within the venues at Love Street. Our Server Assistants are responsible for maintaining or exceeding all venue goals in regards to guest service, safety and sanitation, and cost control methods.

Reports to

All Managers, with a dotted line to the Director of Operations

Job Duties & Responsibilities

1. The Guest
   • Provide genuine, responsive service to create an exceptional dining experience for all of our guests
   • Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems
   • Provide guests the water selection chosen and maintain full glasses throughout their experience
   • Assist Service team in maintaining table cleanliness throughout the guest experience
   • Assist in providing and refilling hot and cold beverages per guest request
   • Assist Food Runners in delivering items when support is needed
2. The Property
   • Demonstrate the ability to work independently and with a team to uphold brand standards
   • Provide the highest quality dining experience, all while maintaining the overall appearance of the guest-facing areas of the restaurant
   • Follow all company guidelines and procedures including but not limited to safety and sanitation. Abide by proper cleaning and sanitation procedures, operate equipment in a safe and focused way, and complete any necessary reports while providing exceptional service to ensure a positive and lasting guest impression
   • Adhere to all local, state, and federal health and civil code regulations
   • Execute various side work duties to prepare dining areas for guest service
   • Stock service supplies and alert management if any items are low or out of stock
   • Oversee all guest-facing areas in regards to debris inside and outside the venues
   • Set and reset dining room tables as needed and directed by fellow team members and Managers in a fast, efficient way
   • Maintain clean floors, furniture, and guest-facing areas before, during, and after guest arrival and departure
   • Maintain clean floors in all Culinary service areas
   • Stock and restock service stations, including all silverware, linen, and glassware
   • Remove trash and soiled linen to appropriate receptacles in a timely fashion at determined times and/or as needed
   • Maintain a clean guest and employee bathroom, checking every 15 minutes
3. The Bottom Line
   • Observe all restaurant rules and Company policies
   • Must abide by shift operating hours as scheduled and assigned by the Restaurant Manager, attending all scheduled employee meetings and offer suggestions for improvement
   • Ensure every item is controlled and held correctly. All product follows FIFO regulations and is at the proper temperature controls
   • Always be guest facing to protect the restaurant from theft and accidents
4. Delivering Remarkable Results
   • Demonstrate the ability to listen to others' points of view and recognize and appreciate differences
   • Properly handle, prepare, and transport restaurant products, ensuring safety practices are strictly adhered to
   • Prioritize requests and guest activities and manage interruptions while maintaining full composure and delivering remarkable hospitality
   • Utilize training resources and fellow team members to educate oneself and others about products used and their characteristics
   • Know about offerings used throughout the restaurant venues and assist guests in finding complete meal solutions
   • Exhibit organization and be highly detail-oriented
   • Ability to prioritize efficiently and effectively
   • Ability to follow through on deliverables and meet objectives and deadlines
   • A LOVE of food, and all things seafood
   • Ability to take the initiative and work independently
   • Superior guest focus
   • Be a goal-oriented team player
   • Excellent time management
   • Ability to perform in an intense, fast-paced environment

Required & Preferred

Job Industries: Other

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality