Server Assistant

World Spa; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

World Spa in Brooklyn, NY invites applications for a Server Assistant who will take orders, explain the menu, check allergies, and help guests enjoy meals and drinks, coordinating with kitchen staff to ensure timely service.

This role requires 1+ year hospitality experience, excellent customer service, and ability to operate POS; training courses such as ServSafe/TIPS may be required.

Qualifications

• 1+ years' experience in the restaurant or hospitality industry.
• Excellent interpersonal and customer service skills.
• Well-organized with the ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.
• Strong knowledge of coffee, beer, wine, and liquor service.
• Must be at least 18 years old to serve alcoholic beverages.
• Must successfully complete a restaurant training course.

Responsibilities

• Deliver food to guests quickly and efficiently.
• Deliver condiments and drinks as needed, including alcoholic beverages.
• Refill beverages as needed and respond to guest inquiries politely.
• Assist kitchen staff and balance dishes to tables.
• Maintain cleanliness of the dining area and server alley.

Skills

Customer service

Interpersonal skills

Organization

POS systems

Education

ServSafe/TIPS Certification

Tools

Point-of-Sale systems

Job description

Server Assistant at World Spa

Job Description

About World Spa:

WORLD SPA is a brand new Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City's premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth, and the ability to make an impact,

WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World Spa creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience.

WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means "pure" in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable.

WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all, is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi, and small plates in between experiencing a multitude of Spa rooms and saunas, or can reserve a cabana for a full-on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian, and American. World Spa Lounge feels casual and unpretentious, still offering the highest quality of food & beverages and friendly, attentive service.

BIRCH & OAK is a VIP area with its own Bar and Restaurant and outdoor terrace that can be enjoyed by Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests.

Position Summary

The Server Assistant is responsible for taking orders from restaurant guests and delivering their food to them, explaining the menu, asking for food allergies, and ensuring to make an best recommendations for food and drinks that WORLD SPA offers. Communicating with kitchen staff and balancing dishes as they bring them to the appropriate table.

Essential Duties and Responsibilities

• Deliver food to guests quickly and efficiently.
• Deliver condiments and drinks as needed (to include alcoholic beverages).
• Refill beverages as needed. Respond to guest inquiries in a courteous and polite manner.
• Promptly and professionally handle guest issues and communicate problems and concerns to servers and management.
• Demonstrate proper table service and full knowledge of the menu and table layout.
• Support service staff with arranging tables for large parties when needed.
• Pre-buss tables.
• Clean and reset dirty tables.
• Perform various duties to ensure health and sanitation of the dining area and server alley, including cleaning floors.
• Maintain a clean and organized server alley and expo area.
• Stock ice and glassware on the server line.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the floor manager or immediate supervisor.
• Assist and communicate clearly with the kitchen staff and front of house staff.

Skills, Abilities, and Experience

• 1+ years' experience in the restaurant or hospitality industry.
• Excellent interpersonal and customer service skills.
• Well-organized with the ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.
• Strong knowledge of coffee, beer, wine, and liquor service.
• Must be at least 18 years old to serve alcoholic beverages.
• Must successfully complete a restaurant training course.

Education Requirements

• ServSafe/TIPS Certification or ability to obtain upon hire.

World Spa Entertainment, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.