Server Assistant

NCG Hospitality; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a premier hotel in downtown Milwaukee, providing exceptional guest service and creating memorable experiences. As a Server Assistant, you will play a key role in maintaining the dining area's cleanliness and organization, ensuring guests enjoy a welcoming atmosphere. With opportunities for professional development and unique travel perks, this position offers a chance to grow in a supportive environment. Be part of a family-owned hospitality company that values trust, growth, and responsibility, and make a difference in the lives of our guests every day.

Benefits

Paid Sick Time

Flexible Schedules

Health, Dental and Vision Plans

Paid Volunteer Hours

401(k) Retirement Plan

Same Day Pay

Team Member Assistance Program

Travel Perks for Team Members

Referral Program

Qualifications

• Strong leadership qualities and interpersonal skills.
• Ability to work effectively in a fast-paced setting.

Responsibilities

• Maintain cleanliness and organization of dining spaces.
• Stock service stations with supplies throughout the shift.

Skills

Customer Service

Communication Skills

Attention to Detail

Reliability

Education

College Degree

5+ Years Related Work Experience

Job description

Discover your future at The Trade Hotel Milwaukee, now hiring a Server Assistant!

Why You’ll Love Working with Us
As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.

Our achievements include:

Hotel Opening of the Year 2023

Development Excellence Award 2024

AAA Four Diamond Hotel 2024

WRMCA Concrete Design Decorative Commercial Award 2024

About the Role

We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.

• Stores cleaned, dried items and equipment in proper area.
• Stocks Service stations throughout the shift to included beverage and paper supplies.
• Understands and applies all property and brand safety and security procedures and local, county and/or city health department standards.
• Maintains continual upkeep of dinning spaces to include entry ways and all guest facing spaces.
• Clears dirty tables and reset for next guest.
• Checks all items for cleanliness.

** Starting wage for this position is $12.00-$14.00 per hour but final wage will be based on experience**

The The Trade Hotel Milwaukee is managed by NCG Hospitality, a USA Today Top Workplace winner 2025 family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. Here is what we offer our team members:

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

- Flexible schedules

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Everyone Sells → Earn money for bringing in business to our properties!

- Referral program for team members

What We Are Looking For

• College degree or at least five years of related work experience in business management, hospitality or related field
• Previous experience as General Manager of a full-service hotel is preferred
• Previous experience in Food & Beverage roles like Chef, Director of F&B, Food & Beverage Manager is preferred
• Strong leadership qualities
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.