Server Assistant

The Pulpo Group; Ann Arbor (MI); Vor Ort; USD 26.000 - 34.000; Teilzeit

Zusammenfassung

The Pulpo Group in Downtown Ann Arbor seeks a dedicated Support Staff member to help our hosts and servers deliver outstanding hospitality. You will assist with side work, manage supplies, and ensure smooth table turnover in a fast-paced dining environment.

Ideal candidates are team players with great attitude, emotional intelligence, attention to detail, and the ability to stay calm under pressure while upholding our high standards.

Qualifikationen

• Provide excellent customer service in a fast-paced restaurant environment.
• Be a great team player to support mission and guests.
• Demonstrate emotional intelligence and a positive attitude.
• Stay adaptable to changes and ambiguity.
• Maintain high personal hygiene and presentation.
• Remain calm and focused during peak service periods.
• Show reliability and consistency in performance.
• Coordinate with hosts and servers to keep service flowing smoothly.

Aufgaben

• Provide strong support to hosts and servers while delivering hospitality to guests.
• Maintain running side work and manage supplies to keep service in rotation.
• Ensure timely delivery of orders and knowledge of menu items.

Kenntnisse

Hospitality mindset

Team player

Emotionally intelligent

Calm under pressure

Attention to detail

Reliable

Consistent performance

Tools

KDS system

Jobbeschreibung

Description

Modern tapas, world-renowned Valencian paella, and overflowing hospitality in the heart of Downtown Ann Arbor.

Support Staff

Play a crucial role in our restaurant, aiding servers in prompt delivery and removal of all table needs. The Support Staff maintain appropriate supply levels throughout service while having awareness of the restaurant as a whole. Trust and teamwork are essential characteristics for this position.

What You’ll Do

• Provide strong support to our hosts and servers while providing hospitality to our guests. Maintain running side work. Support the service team by keeping supplies in rotation, clearing, and resetting tables.
• Possess awareness and understanding of our menu in its entirety. Ensure timely delivery of food orders and knowledgeably present dishes.
• Have the ability to multitask and prioritize. Approach responsibilities with a sense of urgency.
• Dedicated to exceeding expectations of both Front and Back of House to ensure the highest level of service is consistently provided.
• Assist with Expediting as needed. Prepare the Expeditor station for service and maintain garnishes.
• Oversee ticket times to ensure guests are receiving food quickly, and proper presentation according to our standards. Coordinate the pace in the kitchen to ensure a smooth and efficient service.
• Proficiency with our KDS system.
• Effectively communicate with hosts and management.
• Contribute to a positive atmosphere and help create a teamwork-oriented work environment.

Requirements

What We’re Looking For:

• Minimum 2 days. Weekend availability required.
• Preferred experience in providing excellent customer service in a fast-paced environment
• Must be a great team player to serve the team mission and each guest fully
• Emotionally intelligent
• Must have a good attitude towards change and ambiguity.
• High level of personal hygiene and personal presentation
• Able to stay calm in a fast-paced environment
• Attention to detail in everything we do
• Unwilling to compromise on our standards or accept short cuts
• Consistent in performance and reliability
• Able to work in sync with the flow of the restaurant

Physical Requirements

• Must be able to stand and walk for long periods of time.
• Must be able to lift up to 25 pounds at times.

We can't wait to meet you!