Support

The Pulpo Group; Ann Arbor (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

A vibrant restaurant in Ann Arbor is seeking an AM Support staff member to assist servers, maintain high service standards, and contribute to a lively dining atmosphere. The ideal candidate will have customer service experience, a positive attitude, and the ability to thrive in a fast-paced environment. Full-time position available with weekend flexibility.

Qualifications

• Experience in customer service in fast-paced environments preferred.
• Strong team player with emotional intelligence.
• Positive attitude towards change and ambiguity.
• High personal hygiene and presentation standards.
• Ability to remain calm and attentive to detail under pressure.
• Reliable, consistent, and able to work in sync with restaurant flow.
• Weekend availability required.

Responsibilities

• Assist servers by delivering and removing table needs promptly.
• Understand our menu thoroughly to assist in timely food delivery.
• Multitask efficiently, prioritizing responsibilities.
• Support the service team to ensure high standards of service.
• Monitor ticket times to ensure proper food presentation.
• Proficient use of our KDS system and communication.
• Contribute to a positive, team-oriented work environment.

Skills

Customer service experience

Team player

Positive attitude

Attention to detail

Attention to detail

Tools

KDS system

Job description

Join to apply for the AM Support role at The Pulpo Group.

Description

Ann Arbor’s most spirited restaurant and dining institution since 2007; catering to a diverse clientele including University of Michigan students and professors, locals, and visitors. We offer a memorable dining experience in a lively atmosphere.

Support Staff Responsibilities

• Assist servers by delivering and removing table needs promptly, maintaining supply levels, and supporting overall restaurant operations.
• Understand our menu thoroughly to assist in timely food delivery and dish presentation.
• Multitask efficiently, prioritize responsibilities, and approach tasks with urgency.
• Support the service team to ensure high standards of service, including expediting and maintaining garnishes.
• Monitor ticket times to ensure quick and proper food presentation, coordinating with kitchen staff for smooth service.
• Proficient use of our KDS system and effective communication with team members.
• Contribute to a positive, team-oriented work environment.

Qualifications

• Experience in customer service in fast-paced environments preferred.
• Strong team player with emotional intelligence.
• Positive attitude towards change and ambiguity.
• High personal hygiene and presentation standards.
• Ability to remain calm and attentive to detail under pressure.
• Reliable, consistent, and able to work in sync with restaurant flow.
• Weekend availability required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift up to 25 pounds as needed.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality