Server Administrator

Shaw University; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Shaw University is seeking a Server Administrator to support campus-wide wired and wireless networks and related systems. The role reports to the Director of IT Infrastructure and covers network connectivity, security, and general IT operations on campus.

Key duties include configuring and supporting network hardware, wireless infrastructure, and network management software, while maintaining health monitoring and security aligned with industry standards.

Qualifications

• 1-2 years of Information Technology experience.
• Network administration experience.
• Experience configuring layer 3 switches.
• Solid understanding of TCP/IP and routing protocols.
• Problem solving and troubleshooting skills.
• 3 years of customer support experience in higher education preferred.
• CCNA preferred.
• Excellent written and verbal skills.

Responsibilities

• Provide configuration, installation, and support of network hardware and network management software.
• Provide management of wireless infrastructure consisting of WLAN controllers, wireless APs and network access control systems.
• Perform regular network health monitoring, proactively identify problems, and provide effective solutions.
• Assist Network Administrator in maintaining network security in alignment with NIST SP 800-171.
• Manage and document network systems, operational procedures and monitor hardware inventory for network devices.
• Assist customers with network connectivity issues and elevate problems when appropriate.
• Communicate and collaborate well with team members. Other duties as assigned.

Skills

TCP/IP

Network administration

CCNA

Customer support

Education

Bachelor's degree in Information Technology

Job description

Reporting to the Director of IT Infrastructure, the Server Administrator provides campus-wide support of the
Universityís wired and wireless networks and associated systems. The role is part of Information Technology and
has responsibility for the support of network connectivity, network security and other areas in support of the
overall IT operation.

Essential Job Functions:

• Provide configuration, installation, and support of network hardware and network management software
• Provide management of wireless infrastructure consisting of WLAN controllers, wireless APs and network access control systems
• Perform regular network health monitoring, proactively identify problems, and provide effective solutions
• Assist Network Administrator in maintaining network security in alignment with NIST SP 800-171
• Manage and document network systems, operational procedures and monitor hardware inventory for network devices
• Assist customers with network connectivity issues and elevate problems when appropriate
• Communicate and collaborate well with team members Other duties as assigned.

Supervisory Responsibilities
None

Minimum Job Qualifications
Education and/or Experience

• 1-2 years of Information Technology experience.
• Network administration experience.
• Experience configuring layer 3 switches.
• Solid understanding of TCP/IP and associated routing protocols.
• Problem Solving and troubleshooting skills, including ability to perform root cause analysis design preventative activities.
• Takes responsibility for and shows initiative in learning how to use/manage systems more effectively.
• Strong customer service skills.
• Minimum of 3 years of customer support experience in higher education is preferred.
• Experience in report writing.
• Excellent written and verbal skills.

Certificates, Licenses or Registrations

• CCNA preferred

Other Competencies (skills, abilities, behavior)

Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision,
commitment, and experience in achieving goals and pursuing excellence is critical. Strong oral and written
presentation skills. Ability to work well independently and as a member of a team. Excellence in organization,
decision-making, problem-solving and creating a collaborative environment. Ability to manage multiple projects
simultaneously. Must be able to read, write and speak fluently in English.

Physical Demands

Ability to sit or stand for up to 8 hours/day. Some lifting (up to 25 pounds occasionally), bending, and carrying.
The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

Bachelors or better in Information Technology or related field.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.