Network Administrator I

Mccno; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

MCCNO is seeking a Network Support Associate to monitor wired and wireless networks, assist with event-related networking needs, and troubleshoot routine connectivity issues. You will follow SOPs, generate basic performance reports, and escalate complex problems to senior staff.

Required is an IT-related degree or equivalent, with 2 years networking experience preferred, and familiarity with Cisco IOS and ArubaOS. Ability to work extended hours including nights and weekends is expected.

Qualifications

• Associates or better in Information Technology or related field.
• Two years related experience and/or training in mid to large scale networking environments preferred; or equivalent combination of education and experience.
• Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN) and other common network concepts.
• Exposure to routers, switches, firewalls, and wireless systems (coursework, labs, or entry-level work).
• Familiarity with device operating systems (e.g., Cisco IOS, HPE ArubaOS). Through coursework or entry-level tasks

Responsibilities

• Monitor wired and wireless networks for availability and performance.
• Document and elevate unusual activity or outages to senior staff.
• Perform firmware updates and basic device checks under supervision.
• Follow established SOPs for changes and maintenance.
• Generate and review basic network performance reports.
• Provide first-level client support for event-related networking needs.
• Troubleshoot and resolve routine connectivity issues.
• Escalate configuration or design-level issues to senior staff.

Skills

Networking fundamentals

Education

Associates or higher in IT or related field

Tools

Cisco IOS

HPE ArubaOS

Linux

Windows

Job description

Description

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Network Monitoring&Reporting &Maintenance

• Monitor wired and wireless networks for availability and performance.
• Document and elevate unusual activity or outages to senior staff.
• Perform firmware updates and basic device checks under supervision.
• Follow established SOPs for changes and maintenance.
• Generate and review basic network performance reports.

Client Support

• Provide first-level client supportfor event-related networking needs.
• Troubleshoot and resolve routineconnectivityissues.
• Escalate configuration or design-level issues to senior staff.

To perform this job successfully, an individual must be able to perform each major accountability. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the major accountabilities.

Other Skills and Abilities

• Ability to prioritize tasks and follow work plans under direct supervision.
• Ability to troubleshoot routine issues only and elevate complex problems.
• Ability to follow SOPs and instructions accurately.
• Clear written and verbal communication; professional interaction with staff and clients.
• Customer service orientation with ability to work in high-pressure, event-driven environments.
• Attention to detail, adherence to procedures,and willingness to learn from senior staff.

Qualifications

Education

Required

Associates or better in Information Technology or related field.

Experience

Required

Two years related experience and/or training in mid to large scale networking environments preferred; or equivalent combination of education and experience.

Flexible schedule: must work extended/irregular hours as necessary including nights, weekends and/or holidays.Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN) and other common network concepts.Exposure to routers, switches, firewalls, and wireless systems (coursework, labs, or entry-level work).Familiarity with device operating systems (e.g., Cisco IOS, HPE ArubaOS). Through coursework or entry-level tasks

Preferred

Experience supporting and monitoring network devices, routers, switches, firewalls, and wireless systems through coursework or entry-level experience.Familiarity with Linux and Windows operating systems; exposure to VoIP systems (such as Asterisk) .

Equal Opportunity Employer
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