Server ($3/hr plus tips)

Isaac's Deli, Inc; Lititz (Lancaster County); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Competitive hourly pay

Employee meal discounts

Free uniforms

Gym membership reimbursement

Health Insurance

Generous paid time off

Job summary

Isaac's Deli, Inc is seeking enthusiastic Servers/Waiters in Lititz, PA. The role focuses on delivering exceptional customer service, serving food and beverages, and maintaining a clean workspace. Ideal candidates have good communication skills and sensitivity to customers' needs. No prior food service experience is required, making it a great opportunity for new entrants to the hospitality industry. Join our team and enjoy competitive pay and employee benefits such as meal discounts and health insurance.

Qualifications

• Must be able to speak, read, write and understand the primary language(s).
• Ability to perform simple mathematical calculations.

Responsibilities

• Serve alcohol and food to customers promptly and efficiently.
• Ensure customer satisfaction and address complaints professionally.
• Maintain cleanliness and organization of workstations.

Skills

Good communication skills

Customer sensitivity

Education

Some high school

Job description

Employee Benefits

• Competitive hourly pay
• Employee meal discounts (50% when working, 15% when not working)
• Free uniforms
• Gym membership reimbursement
• Health Insurance and generous paid time off (at 30 hours)

Position Summary

Servers / Waiters / Waitresses are responsible for serving alcohol, must be 18 years or older. Will be required to complete R.A.M.P. certification within first 90 days of employment.

Responsibilities

• Treats all guests in a manner to ensure their complete satisfaction. Always striving to exceed our guests’ expectations.
• Passes all required Server Floor and SecretShopper Evaluations.
• Demonstrates a complete understanding of menu, passing the menu test with a 75% or better and accurately explains the menu to customers.
• Knows table numbers and sections to ensure proper communication between Host/Hostesses, Servers and Deli.
• Obtains assigned service station from Manager on Duty/Head Server/Floor Manager at the start of work shift.
• Promptly greets and provides name to guests, informing them of soups, specials, specific menu items and makes suggestions per Isaac’s standards. Accurately answers questions regarding food, beverages and service.
• Takes food and beverage orders from guests and properly processes guests’ orders to ensure all items are prepared properly and on a timely basis.
• Promptly serves food and beverage items.
• Checks back with tables periodically, throughout service, to ensure customer satisfaction, asking specific product questions and to determine when the meal has been completed. Handles customer complaints professionally and appropriately.
• Present dessert menu and makes a specific dessert recommendation.
• Present bill and accurately handles guest check payment and cash transactions. Make change for cash transactions and prepare voucher for credit and gift card purchases. Accurately tracks all payment methods, including coupons and discounts.
• Thanks all customers and invites them to return.
• Maintains all time guidelines for service as established by management.
• Stocks and re-stocks work stations, keeping them clean and organized.
• Removes soiled dishes and silverware from tables when the guest is finished with food items in a timely manner. Cleans, sanitizes and resets table after guests leave.
• Informs Manager on Duty of inventory supply needs daily and as needed.
• Checks to ensure that all food displays are merchandised attractively as per Isaac’s standards.
• Maintains appropriate portion control and merchandising standards when serving hot/cold items.
• Maintains proper food handling, safety and sanitation standards while serving food and clean-up according to pre-determined procedures.
• Cleans up spills in dining room and service areas immediately.
• Assists with dishes and taking care of customers at the host stand as needed.
• Assists with answering the phone and accurately handles takeout orders according to proper procedures.
• Assists with trash removal (and recycling bins where appropriate) from restaurant and replaces with new bags.
• Responsible for assisting with daily and weekly side jobs throughout the restaurant.
• Assists with tasks throughout the restaurant as needed and requested by the Manager on Duty.
• Actively participates in food and labor cost control.
• Maintains professional appearance at all times, clean and well-groomed, as per Isaac’s standards.
• Abides by all policies, procedures and dress requirements established by Isaac’s.
• Abides by all alcohol service and handling policies and procedures established by Isaac’s.
• Follows all liquor laws/regulations and RAMP guidelines/recommendations.

Job Specifications

Education:
Some high school. Must be able to speak, read, write and understand the primary language(s) of the work location. Must be able to speak and understand the primary languages of the guests who typically visit the work location. Must be able to perform simple mathematical calculations.

Experience:
No previous foodservice experience is needed, though it is helpful. Must possess good communication skills and be able to work with others. Must be sensitive to the needs of customers.