Server

Monk's Bar and Grill; Town of Middleton (WI); On-site; USD 17,000 - 28,000; Full time

Job summary

Monk's Bar in Wisconsin is seeking a friendly server to provide responsive, guest-focused service, greet patrons, take orders, and relay requests to the kitchen and bar to ensure an exceptional dining experience.

You will upsell specials, answer questions about the menu, handle payments, maintain clean service areas, and support teammates during busy shifts, all while delivering consistent hospitality that invites guests to return.

Qualifications

• Must communicate and understand the predominant language(s) of our guests.
• Basic math and money handling; ability to operate a POS system.
• Stand for long periods (up to 5 hours).
• Lift and maneuver trays weighing up to 20–25 pounds.

Responsibilities

• Welcome guests and greet them; make them feel comfortable and well cared for.
• Inform guests of specials and menu changes.
• Make menu recommendations aligned with guest preferences.
• Answer questions about food, beverages, and services.
• Take orders and enter them into the POS; relay to kitchen/bar.
• Deliver orders promptly to guests.
• Perform side work at start/end of shift; keep areas clean.
• Monitor guest dining experience and address requests promptly.
• Prepare final bill and process payment.
• Assist fellow servers and bussers as needed.
• Thank guests and invite them to return.
• Be available to cover shifts to ensure smooth operation.

Skills

Customer service

POS system

Basic math

Tools

Point-of-sale system

Job description

Summary of Position:

Provide friendly, responsive service to create an exceptional experience for all of our guests. Each server’s primary objective is to show our guests an experience beyond their expectations!

Job Duties & Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bus person with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications:

• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Monk's Bar was started in 1947 by Gustave Adolph Heineke and his wife, Helen, on Oak Street, just half a block from its current downtown location. The original menu consisted of a 1/4 lb. hamburger, 1/4 lb. cheeseburger, ham & cheese sandwich, liver sausage on rye, chips, chili and bean soup.
Around 1962, Monk's moved to its current location and the interior became a shrine of Badger memorabilia, due to the fact that Monk and Helen’s sons, Jim and John, were very successful athletes and excelled playing football at University of Wisconsin-Madison for the Badgers. Included in the memorabilia are autographed photos from Jim and John’s teammates through the years of 1952-1958. The bar has since added contemporary Badger and Packer memorabilia.