Server – Picco
Servers are responsible for creating an exceptional guest experience through genuine hospitality, attentive service, and a positive attitude. Servers are the face of Picco, building connections with guests while providing knowledgeable, efficient, and memorable service from the moment guests are welcomed until they leave.
Key Responsibilities
- Demonstrate hospitality in every interaction with guests, staff, and anyone entering the restaurant.
- Create a welcoming and positive experience for every guest.
- Greet guests promptly, warmly, and professionally.
- Provide knowledgeable recommendations on menu items, beverages, and daily features.
- Take accurate food and beverage orders while anticipating guests’ needs.
- Deliver food and drinks efficiently while maintaining presentation and quality standards.
- Check in with guests throughout their visit to ensure satisfaction and address needs proactively.
- Communicate clearly with the kitchen, bar, hosts, and management to ensure smooth service.
- Maintain a clean, organized, and prepared section throughout the shift.
- Complete side work, opening, and closing duties according to Picco standards.
- Process payments accurately and responsibly while following cash-handling procedures.
- Handle guest concerns with professionalism and involve leadership when additional support is needed.
- Support teammates by running food, clearing tables, resetting sections, and assisting wherever needed.
- Maintain knowledge of menu items, ingredients, promotions, and restaurant procedures.
- Follow all service, safety, and sanitation standards.
- Contribute to a positive team environment through communication, respect, and accountability.
Skills & Knowledge
- Strong hospitality and guest service skills
- Excellent communication and teamwork abilities
- Knowledge of menu items, beverages, and service standards
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy
- Positive attitude and willingness to support the team
- Ability to handle guest concerns professionally
- Basic cash-handling and POS system knowledge
Benefits & Perks
- Medical insurance
- Retirement savings plan
- One complimentary meal per shift worked
- 25% employee discount for you and up to three guests (food only)
- Flexible scheduling
- Supportive, team-oriented work environment
Eligibility requirements apply to certain benefits
At Picco’s, every team member plays an important role in creating a welcoming atmosphere and memorable guest experience. We are looking for dependable, positive individuals who take pride in their work, enjoy working as part of a team, and are committed to providing outstanding hospitality every day.