Server

Royal Sonesta San Juan; North Carolina; On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Medical, Pharmacy, Dental, and Vision

401(k) Retirement Plan with Company {M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Job summary

Royal Sonesta San Juan is seeking a friendly Server to welcome guests, take orders, and deliver food and beverages with care and accuracy. You will ensure knowledge of the menu, check presentations, and coordinate with the kitchen to provide a seamless dining experience.

Ideal candidates have prior full-service server experience, excellent English communication, and the ability to work flexible hours in a fast-paced environment, including weekends and holidays.

Qualifications

• Two years of experience as a server in a full-service restaurant
• High school diploma or GED preferred
• Fluent English (spoken and written)

Responsibilities

• Greet and acknowledge guests in a prompt and professional manner
• Demonstrate complete knowledge of the food and beverage menu
• Serve food and beverage orders with correct temperature, appearance, and portions
• Operate POS system and handle cash according to policies
• Check in with tables to ensure guest satisfaction
• Maintain cleanliness and proper condition of dining areas and equipment
• Complete closing duties and reports as assigned
• Adhere to safety and sanitation guidelines and grooming standards

Skills

Customer service

Hospitality

Food & beverage service

POS operation

Cash handling

Education

High school diploma or GED

Tools

POS system

Job description

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Server sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous, and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

Job Description

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Work Environment

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors.
• Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling, and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment.
• High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests' questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance, and portions. Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests' expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.

Perform other duties or projects as requested by management

Additional Job Information/Anticipated

Pay Range

• Attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates required.
• Previous front facing guest service experience required.
• Must read, write, and speak the English language fluently.
• Experience with computerized cash registers preferred.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.