Server

Sonesta International Hotels Corporation; San Juan (PR); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Vacation and Sick Days

Paid Funeral Leave

Hotel Discounts

Educational Assistance

Paid Parental Leave

Referral Incentive

Doctor Clinic

Sick Incentive

Development Programs

Milestone Incentive

Employee Cafeteria

Company Paid Life Insurance

Perks and Discounts

Job summary

Sonesta International Hotels Corporation is seeking a friendly, guest‑focused Server to welcome guests, take orders, and serve food and beverages with care. The role emphasizes hospitality, teamwork, and maintaining cleanliness in a fast-paced hotel dining environment.

Ideal candidates have two years of server experience in a full-service restaurant and a high school diploma or GED. Ability to stand long shifts, work weekends/holidays, and pass food handlers/TIPS certificates is preferred.

Qualifications

• Two years of experience as a server in a full-service restaurant preferred.
• High school diploma or GED preferred.
• Able to stand for long periods and work in a fast-paced environment.

Responsibilities

• Greet and acknowledge all arriving guests in a prompt and professional manner.
• Engage and interact with guests as appropriate.
• Respond to all guests’ questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance, and portions.
• Adhere to cash handling and credit card policies and procedures.
• Operate POS system to process orders and payments.
• Maintain dining areas, stations and servicing equipment.

Skills

Guest service

Communication

POS system

Cash handling

Education

High school diploma or GED

Tools

POS system

Job description

Job Description Summary

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous, and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

Job Description

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Work Environment

Must be able work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Frequent bending, kneeling, and reaching. Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required.

Education and Experience

Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment. High school diploma or General Education Degree (GED) preferred.

Principal duties and responsibilities (Essential Functions)

• Greet and acknowledge all arriving guests in a prompt and professional manner.
• Engage and interact with guest as appropriate.
• Respond to all guests’ questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance, and portions.
• Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner.
• Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management

Additional Job Information/Anticipated Pay Range

Attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. Excellent organizational skills and attention to detail. Able to work quickly without compromising quality. Ability to work with minimal supervision and maintain a high level of performance. Must be able to stand and exert fast-paced mobility for entire shift. Ability to work cohesively with co-workers as part of a team. Food handlers and TIPS certificates required. Previous front facing guest service experience required. Must read, write, and speak the English language fluently. Experience with computerized cash registers preferred.

Benefits

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.