Server

The Mark Hotel; New York (NY); On-site; USD 57,000 - 78,000; Full time

Job summary

The Mark Hotel is seeking an AM Server for its high-volume, upscale dining environment in New York. The role emphasizes exceptional guest service, adherence to the Jean-Georges values, and meticulous attention to detail.

Responsibilities include upholding standards, teamwork, timely attendance, and ongoing training. Applicants should have two years of front-of-house experience, a professional appearance, and the ability to lift up to 30 lbs. Availability for late nights and holidays is required.

Qualifications

• Two years prior front-of-house experience in a high-volume upscale dining establishment.
• Strong knowledge of food and beverage, with passion to cultivate this skill.
• Ability to lift up to 30 lbs. occasionally.

Responsibilities

• Uphold Jean-Georges values and mission while performing duties.
• Provide exemplary service by applying knowledge of service and menus.
• Report to work on time and in proper uniform, punching in/out as required.
• Promote teamwork within the restaurant, creating a positive work environment.
• Execute daily steps of service and maintain cleanliness and organization.
• Attend Pre-Shift Daily; participate in monthly trainings.
• Complete a positional training program with validation measures.
• Check identification of guests under age of 30.
• Maintain accurate financial records of the shift, including discounts and comps.
• Respond positively to guest requests.
• Be present and participate in all monthly training seminars.
• Perform daily side work with enthusiasm and motivation.

Skills

Fine dining service

Guest satisfaction

Team player

Multitasking

Grooming standards

Job description

High volume restaurant in one of New York's most affluent neighborhoods. High check average, can average $1,300.00 gross per week.

Statement of Purpose:

The AM Server's priorities and responsibilities are to exceed our guest's expectations by providing them with the highest level of consistent, professional and courteous service.

Primary Duties:

• To uphold the Jean-Georges Values and Mission Statement while performing positional responsibilities.
• To adhere to company policies and procedures, as stated in the company Handbook.
• To provide the highest quality service to guests at all times, by instilling the Jean-Georges philosophy "The client is king".
• To treat every guest, employee and vendor with respect and dignity.
• To report to work on time and in proper uniform, always punching in and out as required of all employees.
• To promote teamwork within the restaurant, creating a positive work environment.
• To properly execute all necessary steps of service.
• Ensure the highest levels of cleanliness and organization throughout the restaurant at all times.
• To provide exemplary service to all guests by applying knowledge of service and the food and beverage menus.
• Attend Pre-Shift Daily
• Perform other job related activities as required or assigned by the supervisor.
• Complete a positional training program with validation measures throughout.
• Check identification of all guest's under age of 30.
• Maintain accurate financial records of the shift, including all discounts and comps
• Respond positively to any guest's requests.
• To be present and participate in all monthly training seminars
• To execute daily side work with enthusiasm and motivation.
• To check with customers to ensure that they are enjoying their experience and meals.

Requirements:

• Proficient in all aspects of fine dining service
• Knowledge of food and beverage as well as a passion to cultivate this skill.
• May be required to lift up to 30 lbs. occasionally
• Possess a proven track record for guest satisfaction
• Displays a confident and professional appearance and meets company grooming standards.
• A team player that understands vision of short and long term goals and has an ability to multitask.
• Attention to detail and ability to meet deadlines.

Education and Experience:

• Two years prior front of the house experience in a high volume, upscale dining establishment.

Other:

• May be required to lift up to 30 lbs. occasionally. Available to work late nights, holidays and long days as necessary.

Source: The Mark Hotel