Server

Fohandboh; Nashville (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

Fohandboh is seeking a friendly and energetic server to welcome guests, take orders, and deliver meals with a focus on exceptional guest experience.

In a fast-paced dining environment, you will upsell items, manage payments, and collaborate with kitchen teams to ensure smooth service. Prior hospitality experience is preferred, and a courteous, reliable team player is essential.

Qualifications

• Strong communication and customer service skills are required.
• Ability to multitask in a fast-paced environment.
• Focus on guest satisfaction and upselling when appropriate.

Responsibilities

• Greet guests promptly and warmly, escort to tables, present menus.
• Accurately take orders, make menu recommendations, answer questions.
• Deliver orders to tables, ensure quality and presentation.
• Check on guests regularly and handle requests.
• Maintain knowledge of menu, ingredients, and dietary restrictions.
• Upsell drinks, appetizers, or desserts to enhance experience.
• Handle complaints professionally and escalate when needed.
• Process payments accurately and return change.
• Clear and reset tables, maintain dining area cleanliness.
• Collaborate with kitchen and hosts for seamless service.
• Adhere to health, safety, and alcohol service policies.

Skills

Excellent communication

Interpersonal skills

Multitasking

Attention to detail

Tools

POS Systems

Job description

The Server is responsible for greeting guests, taking orders, delivering food and beverages, and providing an exceptional dining experience. They ensure that guests are satisfied with their meals, handle customer complaints professionally, and process payments accurately.

Key Responsibilities

• Guest Interaction: Greet guests promptly and warmly, escort them to their tables, and present menus.
• Order Taking: Accurately take food and drink orders, make menu recommendations, and answer any questions about the menu or daily specials.
• Serving Food and Drinks: Deliver orders to tables efficiently and in a timely manner, ensuring all items meet quality and presentation standards.
• Check-Ins: Regularly check on guests to ensure satisfaction and respond to any additional requests.
• Knowledge of Menu: Maintain an in-depth understanding of the menu items, ingredients, and preparation methods, including awareness of allergens and dietary restrictions.
• Upselling: Recommend additional menu items, such as drinks, appetizers, or desserts, to enhance the dining experience.
• Customer Complaints: Handle complaints gracefully, resolve issues, and escal…
• Processing Payments: Provide checks, process cash and credit card transactions accurately, and return change promptly.
• Cleaning and Resetting: Clear tables after guests leave, reset for the next guests, and help maintain cleanliness in the dining area.
• Collaboration: Work closely with other staff members, including kitchen staff and hosts, to provide seamless service.
• Adhere to Policies: Follow restaurant policies and procedures, including those related to health, safety, and alcohol service.

Requirements

• Experience: Prior experience as a server or in customer service is preferred but not always required.
• Skills: Excellent communication and interpersonal skills, strong multitasking abilities, and attention to detail.
• Physical Stamina: Ability to stand, walk, and carry trays for long periods of time.
• Customer Service: A friendly and outgoing personality with a focus on guest satisfaction.
• Problem-Solving: Ability to think quickly and handle challenges in a professional manner.
• Teamwork: Willingness to work collaboratively with other staff members in a fast-paced environment.

Preferred Qualifications

• Knowledge of POS Systems: Familiarity with using point-of-sale (POS) systems for processing payments and orders.
• Food Safety Certification: Certification in food handling or alcohol service (e.g., ServSafe) is a plus.
• Upselling Techniques: Experience in suggesting additional menu items to increase sales.
• Dependability: Reliable and punctual, with a commitment to high-quality service.