Servers

Mago Grill; Downers Grove (IL); On-site; USD 24,000 - 34,000; Full time

Job summary

Mago Grill in Downers Grove, IL seeks an attentive Server to deliver polished, guest-centric service in our upscale setting. You will greet guests, explain menu options, and suggest wine pairings to enhance dining experiences.

Join a collaborative team focused on hospitality, upselling, and timely service while maintaining high standards of cleanliness and safety in a vibrant, fine-dining atmosphere.

Qualifications

• Previous experience as a Server in fine dining or upscale restaurants preferred.
• Excellent communication and guest service skills.
• Ability to thrive in a fast-paced environment and multi-task.

Responsibilities

• Greet guests, present menus, and guide them through recommendations.
• Deliver courses promptly with attention to presentation and quality.
• Maintain menu knowledge including wine pairings to assist guest choices.
• Collaborate with team to ensure smooth dining experiences for guests.
• Address guest feedback promptly and professionally.

Skills

Hospitality mindset

Interpersonal communication

Guest service excellence

Upselling

Teamwork

Attention to detail

Job description

Description

Job Title: Server

Job Overview: As a Server, you will be the face of our restaurant, responsible for delivering attentive and personalized service. Your ability to engage with customers, anticipate their needs, and provide knowledgeable recommendations will be essential in creating memorable dining experiences for our guests, and your teamwork will be essential for creating the culture of cooperation respect that we look to cultivate each day.

Key Responsibilities

• Professional Image: Maintain a professional image that reflects the elevated guest experience while balancing the vibrant atmosphere, ensuring a cohesive representation of our brand.
• Guest Engagement: Greet guests warmly, guide them through the menu, and provide recommendations tailored to their preferences to create a welcoming atmosphere.
• Service Excellence: Deliver food and beverages promptly and accurately, ensuring that each course is presented beautifully and meets our high standards.
• Menu Knowledge: Maintain an in-depth understanding of the menu, including ingredients, preparation methods, and wine pairings, to offer insightful recommendations.
• Upselling: Utilize a guest-centric approach to upselling, suggesting additional items such as appetizers, desserts, and specialty drinks in a way that enhances the overall dining experience.
• Table Management: Ensure tables are well-maintained, addressing any guest needs promptly, and clearing plates and glassware efficiently.
• Promotions: Be an active participant of marketing programs to successfully deploy and implement selling strategies to attract and retain guests, including but not limited to gift cards sales and promoting special events.
• Collaboration: Work as a cohesive team, always providing helping hands to ensure the smooth execution of service and creating a seamless dining experience for our guests.
• Guest Feedback: Receive and attend to guest feedback in a respectful and action-oriented manner, addressing concerns promptly and taking steps to enhance their overall experience.
• Compliance: Adhere to all health and safety regulations, as well as company policies and procedures, to maintain a safe and clean dining environment.

Qualifications

• Previous experience as a Server in a fine dining or upscale restaurant preferred.
• Strong interpersonal and communication skills with a passion for hospitality.
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
• Knowledge of food and beverage pairings is a plus.
• Must be able to work evenings, weekends, and holidays as needed.
• A positive attitude, team spirit, and a commitment to creating exceptional guest experiences.