Server

SSP Group plc; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

SSP America in Milwaukee is hiring Servers to work at our restaurants located inside the Milwaukee Airport. You will be responsible for taking orders, inputting into the POS, preparing simple items, and ensuring guest satisfaction with friendly service.

Ideal candidates have 6 months of retail or food service experience, a high school diploma, strong English communication, and the ability to handle cash and balance checks. Training and growth opportunities are available.

Qualifications

• 6 months' experience in retail or food service preferred.
• High school diploma preferred.
• Clear verbal and written communication.
• Ability to read, speak, and understand English to communicate with guests and take orders.
• Experience handling customer service problems.
• Basic math skills for cash handling and reconciliation.
• Food handlers permit as required by law.
• Brand certification as required.
• Ability to remember and promote menu items.
• Ability to operate a keyboard and POS to pre-check orders and close checks.

Responsibilities

• Answer questions and offer suggestions regarding food, beverages, and services.
• Accurately input orders into the POS system.
• Prepare dishes for service, including ladling soup, tossing salads, and desserts, and brewing coffee.
• Observe guests to anticipate needs and respond to requests.
• Clear all dishes from tables and counters at the end of each service.
• Balance and reconcile all open and closed checks by totaling bills and accepting payments.
• Maintain clean counters and tables between courses.
• Perform other duties as assigned.

Skills

Customer service experience

Verbal and written communication

English language proficiency

Basic math skills

POS operation

Menu item memory

Food handlers permit

Brand certification

Education

High school diploma

Tools

POS system

Job description

• Career development and opportunities for advancement

We are currently hiring for Servers to work at our restatauntslocated inside the Milwaukee Airport.

At SSP America, our Servers are one of our most important customer service roles. Here are a few things you can expect when you join our team as a Server:

• Answer questions and offer suggestions regarding food, beverages, and services of the facility
• Accurately input orders into the POS system
• Prepare dishes for service, to include ladling soup, tossing salads, cutting portions of pie and desserts, and brewing coffee
• Observe guests to anticipate their needs and respond to any additional requests
• Clear all dishes away from table
• Balance and reconcile all assigned open and closed checks by totaling bills and accepting payments
• Clear and reset all counters or tables at the conclusion of each course
• Other duties as assigned

The ideal candidate for this position has:

• 6 months' experience working in retail or food service environment preferred
• High school diploma preferred
• Verbal and written communication
• Ability to read, speak, and understand the English language in order to communicate with guests and take orders
• Experience in dealing with problems involving customer service
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.
• Food handlers permit, as required by law
• Brand certification, as required
• Ability to remember, recite, and promote the variety of menu items
• Ability to operate a keyboard & point of sale procedures to pre-check an order & close out a check
• Ability to stand and work in confined spaces for long periods of time

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.