Server

Chica; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

CHICA at The Venetian in Las Vegas is a Latin-inspired restaurant delivering vibrant flavors and a dynamic wine and mixology program. The server role centers on delivering exceptional service, accurate communication of table status, and creating a memorable dining experience for guests.

The position requires outstanding guest service, flawless verbal and written English, and the ability to work flexible hours including weekends and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Excellent critical thinking and decision-making skills.
• Ability to maintain tact and cool under pressure.
• Flexible hours including weekends and holidays.
• Motivated and energetic personality.
• Initiative and flexibility.
• Excellent guest service skills.
• Strong interpersonal skills for business contacts.
• Professional appearance and demeanor.
• Clear English communication (written and spoken).

Responsibilities

• Welcome guests upon seating and assist host with seating when needed.
• Communicate guest needs clearly to the team and ensure accurate table status.
• Ensure courteous, attentive service to create a memorable dining experience.
• Anticipate guest needs and special requests and accommodate where possible.
• Manage meal pacing according to each table’s needs and timing.
• Handle guest requests and resolve issues to the guest’s satisfaction.
• Inform management of potential dissatisfactions before they occur.
• Maintain up-to-date knowledge of food and beverage offerings and procedures.
• Enter orders accurately into the POS and ensure timely delivery of items.
• Guide guests through the ordering process and verify special orders with guests.
• Describe dishes enthusiastically and check back after delivery to ensure satisfaction.
• Maintain clean and orderly stations and greet guests warmly at departure.

Skills

Verbal communication

Written communication

Critical thinking

Tact under pressure

Guest service

Interpersonal skills

Education

High school diploma or equivalent

Tools

POS system

Job description

CHICA at The Venetian in Las Vegas, opened in 2017 and delivers the robust and vibrant flavors of Latin cuisine combined with a dynamic wine and mixology program to The Venetian Las Vegas.

The restaurant’s menu was crafted by featured chef Lorena Garcia and draws inspiration from classic renditions of Latin dishes, giving guests the opportunity to explore the flavors of Latin American cuisine as one culture, with influences from Venezuela, Peru, Brazil, Mexico and Argentina, among many more.

CHICA is open daily for breakfast, lunch, dinner and weekend brunch.

REPORTS TO: Restaurant Manager

KEY RELATIONSHIPS: Guests, Kitchen Staff, Stewarding Staff, F&B Staff

Job Description

The server takes all orders and is responsible for creating the station’s rhythm and for knowing the status of all tables at all times. It is the responsibility of the server to provide accurate and constant communication of each table’s status to a manager when prompted. The server’s main purpose is to provide the guest with an enjoyable and memorable dining experience. This is done by delivering exceptional service, following the 4 Principles of Service and serving amazing dishes.

Requirements

• Excellent verbal and written communication skills
• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to have a highly motivated and energetic personality
• Ability to take initiative and exhibit flexibility
• Excellent guest service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Responsibilities

• Immediately welcomes all guests upon seating
• Makes an extraordinary effort to always assist the host with seating guests
• Looks at guest in the eye, listens attentively and observes guests cues to understand guests needs – make sure to get it right every time, all the time
• Anticipates special needs and acknowledges special requests
• Establishes the pace of the meal in accordance to each table individual needs
• Goes above and beyond to accommodate guest’s special requests
• Owns every request or complaint received from guest and makes sure it is resolve to the guest’s satisfaction and The Company’s highest standards
• Always informs a manager of any potential dissatisfaction before it happens
• Possesses complete food & beverage knowledge and is responsible for keeping up to date with all product and procedural changes in order to accommodate all special requests
• Obtains all food and beverage orders and is responsible for their timely delivery
• Fully engages and guides the guests through the ordering process ensuring each guest is made to feel as if they are the only person in the restaurant
• Confidently and enthusiastically clarifies and confirms all special orders with guest
• Inputs all individual orders in to the POS in accordance to guest position numbers and never “auctions” food upon delivery
• Is constantly aware of food in expo station and continuously assists with food delivery
• Properly serves all dishes with clear and concise verbiage and places each dish properly in front of the guests
• Describes food and beverage enthusiastically and confidently
• Checks back with guests upon delivery of all food items to ensure the guest is thrilled
• Relies on body language, facial expressions, eye contact and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction
• Continuously performs table maintenance in the most unobtrusive manner and does so silently
• Graciously says goodbye to all guests and extends an invitation to return soon
• Never leaves assigned section unattended
• Maintains an impeccably clean and tidy section

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners
• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk

Preferred

• At least 2 years of experience as a Food Server in a high volume, upscale dining environment
• High school diploma or equivalent
• Alcohol, beer and wine service certifications including but not limited to Court of Master Sommeliers, Certified Beer Server, Bar Smarts, WSET, etc

We run background checks on all new hires in this position.