Server

Grotto Pizza; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Grotto Pizza in Lancaster County, PA, seeks a friendly server to coordinate the guests' dining room experience, ensuring accurate and timely delivery of orders in a comfortable setting.

The server works under the Front of House Manager, takes and processes orders, and serves dining guests with a focus on exceptional service. ABCC certification is required within 30 days where applicable, and fluency in English is essential.

Qualifications

• Education: Some secondary education.
• ABCC certification.
• Age: Must be 18 years old.
• Excellent verbal communication and interpersonal skills.
• Ability to speak English fluently.
• Calm under pressure in a fast-paced environment.
• Strong organizational and time-management abilities.
• Ability to read and write clearly and follow instructions.
• Basic math and money-handling skills.

Responsibilities

• Greet and assist guests in a prompt, friendly, and professional manner.
• Clearly write down all guest orders with proper notation and complete information.
• Coordinate dining guests' meals through greeting, timing, and service completion.
• Enter all guest orders into the POS system accurately.
• Follow and complete the Nine Steps of Service consistently.
• Assist in preparation of specific menu items as needed.
• Uphold food safety, sanitation standards during serving.
• Clean, stock, and sanitize serving areas and equipment.
• Assist in training of new servers and bartenders.
• Perform other duties as assigned by supervisor or manager.

Skills

Guest service

Communication

English fluency

Multitasking

POS system

Basic math

Reading/writing

Stamina

Education

Some secondary education

Tools

POS Terminal

ABCC certification within 30 days

Job description

Description

Description:

To provide exceptional dining room service by coordinating the guests' experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Manager's general direction. The server is responsible for accurately taking, processing, and serving dining room guests' orders.

Essential Duties:

1. Greet and assist guests in a prompt, friendly, and professional manner.
2. Clearly write down all guest orders using proper notation and requesting all pertinent information.
3. Efficiently and effectively coordinate dining guests' meals through all aspects including initial greeting, food timing and receiving, and table completion.
4. Accurately enter all guest orders into the POS system.
5. Consistently and thoroughly complete the Nine Steps of Service.
6. Assist in the preparation of specific menu items.
7. Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.
8. Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.
9. Assist in the training of new servers and/or bartenders.
10. Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.

Requirements

Requirements:

Education: Some secondary education.

ABCC certification.

Age: Must be 18 years old.

Knowledge, Skills, and Ability:

1. Excellent verbal communication and interpersonal skills.
2. Must be able to speak English fluently.
3. Ability to maintain calm under pressure and to perform in a stressful environment.
4. Excellent organizational and time-management skills.
5. Ability to accurately, quickly, and simultaneously perform multiple tasks
6. Basic computer operating skills
7. Ability to read.
8. Ability to write.
9. Ability to understand and implement written and verbal instructions.
10. Basic math and money handling skills.
11. Stamina to stand up to 5 hours at a time.
12. Ability to lift, bend, stoop, and walk at a moderate pace.
13. Strength to frequently lift and carry up to 20lbs.
14. Ability to work in a fast-paced environment.ABCC certification within 30 days of employment where applicable.
15. Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures.