Server

GROTTO PIZZA INC.; Lancaster (Lancaster County); On-site; USD 24,000 - 32,000; Full time

Job summary

Grotto Pizza Inc. in Lancaster, PA seeks a friendly server to coordinate the dining room experience and ensure timely delivery of orders in a comfortable atmosphere.

The role involves greeting guests, taking accurate orders, coordinating meals, operating the POS, and upholding safety and sanitation standards in a fast-paced environment.

Qualifications

• Some secondary education completed.
• ABCC certification.
• Must be 18 years old.
• Excellent verbal communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Able to stand for up to 5 hours.

Responsibilities

• Greet guests promptly and professionally.
• Take and write down guest orders accurately.
• Coordinate meals through service stages and timing.
• Enter orders into the POS system accurately.
• Perform the Nine Steps of Service.
• Assist in preparation of menu items.
• Maintain sanitation and stock in serving areas.
• Train new servers and bartenders.
• Open/close the store and complete side work as directed by management.

Skills

Verbal communication

English fluency

Stress management

Organization

Multi-tasking

Basic computer skills

Reading

Writing

Instruction following

Mathematical skills

Stamina (standing)

Lifting up to 20 lbs

ABCC certification knowledge

Education

Some secondary education

ABCC certification

Tools

POS system

Job description

Description

Description:

To provide exceptional dining room service by coordinating the guests' experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Manager's general direction. The server is responsible for accurately taking, processing, and serving dining room guests' orders.

Essential Duties:

1. Greet and assist guests in a prompt, friendly, and professional manner.
2. Clearly write down all guest orders using proper notation and requesting all pertinent information.
3. Efficiently and effectively coordinate dining guests' meals through all aspects including initial greeting, food timing and receiving, and table completion.
4. Accurately enter all guest orders into the POS system.
5. Consistently and thoroughly complete the Nine Steps of Service.
6. Assist in the preparation of specific menu items.
7. Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.
8. Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.
9. Assist in the training of new servers and/or bartenders.
10. Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.

Requirements

Requirements:

Education: Some secondary education.

ABCC certification.

Age: Must be 18 years old.

Knowledge, Skills, and Ability:

1. Excellent verbal communication and interpersonal skills.
2. Must be able to speak English fluently.
3. Ability to maintain calm under pressure and to perform in a stressful environment.
4. Excellent organizational and time-management skills.
5. Ability to accurately, quickly, and simultaneously perform multiple tasks
6. Basic computer operating skills
7. Ability to read.
8. Ability to write.
9. Ability to understand and implement written and verbal instructions.
10. Basic math and money handling skills.
11. Stamina to stand up to 5 hours at a time.
12. Ability to lift, bend, stoop, and walk at a moderate pace.
13. Strength to frequently lift and carry up to 20lbs.
14. Ability to work in a fast-paced environment.ABCC certification within 30 days of employment where applicable.
15. Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures.