Server

Grotto Pizza, Inc.; Dover (DE); On-site; USD 25,000 - 35,000; Full time

Job summary

Grotto Pizza, Inc. in Dover, Delaware is seeking a dedicated server to provide exceptional dining room service. Responsibilities include greeting guests, coordinating meals, and ensuring timely order delivery in a friendly manner. Candidates must be 18 years or older, have some secondary education, and obtain ABCC certification within 30 days of hire. Exceptional communication skills and stamina are essential for performing in a fast-paced environment. This role requires standing for long periods and the ability to lift up to 20lbs.

Qualifications

• Must be 18 years old.
• Fluency in English is required.
• Ability to maintain calm under pressure.

Responsibilities

• Greet and assist guests promptly.
• Accurately enter guest orders into the POS system.
• Complete the Nine Steps of Service consistently.
• Assist in training new servers.

Skills

Excellent verbal communication

Interpersonal skills

Organizational skills

Time-management skills

Basic computer skills

Stamina to stand up to 5 hours

Ability to lift and carry

Basic math and money handling

Education

Some secondary education

ABCC certification

Job description

Description

To provide exceptional dining room service by coordinating the guests’ experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Manager’s general direction. The server is responsible for accurately taking, processing, and serving dining room guests’ orders.

Essential Duties

1. Greet and assist guests in a prompt, friendly, and professional manner.
2. Clearly write down all guest orders using proper notation and requesting all pertinent information.
3. Efficiently and effectively coordinate dining guests’ meals through all aspects including initial greeting, food timing and receiving, and table completion.
4. Accurately enter all guest orders into the POS system.
5. Consistently and thoroughly complete the Nine Steps of Service.
6. Assist in the preparation of specific menu items.
7. Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.
8. Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.
9. Assist in the training of new servers and/or bartenders.
10. Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.

Requirements

• Education: Some secondary education.
• ABCC certification.
• Age: Must be 18 years old.

Knowledge, Skills, and Ability

1. Excellent verbal communication and interpersonal skills.
2. Must be able to speak English fluently.
3. Ability to maintain calm under pressure and to perform in a stressful environment.
4. Excellent organizational and time-management skills.
5. Ability to accurately, quickly, and simultaneously perform multiple tasks
6. Basic computer operating skills
7. Ability to read.
8. Ability to write.
9. Ability to understand and implement written and verbal instructions.
10. Basic math and money handling skills.
11. Stamina to stand up to 5 hours at a time.
12. Ability to lift, bend, stoop, and walk at a moderate pace.
13. Strength to frequently lift and carry up to 20lbs.
14. Ability to work in a fast-paced environment.
15. ABCC certification within 30 days of employment where applicable.
16. Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures.