Server

Steaknshake; Joplin (MO); Hybrid; USD 17,000 - 19,000; Part time

Job summary

Steak 'n Shake in Joplin, MO is seeking Service Team Members to join Front of House operations, including cashier, drive-thru, serving and hostess duties. The role emphasizes guest hospitality, accuracy, and speed to deliver Steak ’n Shake standards.

Positions can be part-time or full-time. Applicants must be 16 or older, able to follow direction, work well with others, and have reliable transportation. Training and a fast-paced, customer-focused environment are provided.

Qualifications

• Must be 16 years of age or older.
• Able to work assigned schedule.
• Able to work well with others.
• Can effectively follow direction.
• Reliable Transportation.

Responsibilities

• Daily work assignments include cashier, drive-thru, serving, hostess.
• Actively ensure service, hospitality, accuracy, and speed.
• Demonstrate effective decision making and problem solving.
• Possess communication skills.
• Effectively follow all tasks assigned by Supervisor to best of ability. When working as a server at any location that offers full-service dining, service rate plus tips will apply.

Skills

Interpersonal skills

Cashier duties

Drive-thru service

Teamwork

Menu knowledge

Job description

The Service Team or Front of House has the primary responsibility to administer the 7 steps of Service to every single guest within their assigned job while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements. Service team is accountable for leading and delivering Steak N Shake standards in the eyes of the guests. The position has the role but not limited to cashier, serving, drive thru operations and hostess. The Service Team must obtain excellent interpersonal skills, able to retain menu item information.

Service Team Member - Front of House Roles and Responsibilities:

• Part time and/ or Full Time Position
• Reports to Operational Supervisor/ and or Service Trainer
• Retain menu item information and changes
• Responsible for excellent guest experience
• Maintains policies and procedures
• Passionate about guest service
• Maintains optimal restaurant cleanliness
• Ability to learn and be proficient in all positions of the front house
• Meets basic math and reading requirements
• Ability to lift 20-30Ibs occasionally
• Effectively interact with guests and associates
• Uphold professional relationships with associates and guests while under stress
• Maintain personal hygiene and cleanliness

Job Summary:

1. Daily work assignments assigned but not limited to cashier, drive thru service, serving, hostess

2. Actively ensure service, hospitality, accuracy, and speed

3. Demonstrate effective decision making and problem solving

4. Possess communication skills

5. Effectively follow all tasks always assigned by Supervisor to best of ability

When working as a server at any location that offers full-service dining, service rate plus tips will apply.

Requirements

• Must be 16yrs of age or older
• Able to work assigned schedule
• Able to work well with others
• Can effectively follow direction
• Reliable Transportation

Company Information

Steak 'n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak 'n Shake's founder, pioneered the concept of premium burgers and milk shakes.

For over 85 years, the company's name has been symbolic of its heritage. The word "steak" stood for STEAKBURGER. The term "shake" stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, "In Sight It Must Be Right."

After 85 years, we are continuing Steak n Shake's tradition of serving the country’s best, freshest, and tastiest burgers and shakes.

Compensation: Minimum Wage