Server

Western Racquet Club; Elm Grove (WI); On-site; USD 17,000 - 30,000; Full time

Job summary

Western Racquet Club is seeking a friendly Server to deliver attentive food and beverage service to our members and guests. Join our team and help create memorable dining moments in a welcoming club environment.

You will learn our menu and wine list, greet guests, take orders, coordinate with the kitchen, handle checks, keep the dining room tidy, and help create memorable experiences while following club policies and procedures.

Qualifications

• Exceptional customer service and ability to build connections with members
• Knowledge of menu, buffet offerings, and wine list
• Ability to multitask and time service effectively
• Strong wine and spirits knowledge
• Familiarity with safety procedures during emergencies

Responsibilities

• Set up and prep before shift
• Greet and attend to guests immediately
• Present menus and answer questions with grace
• Maintain water glasses and suggest menu items
• Relay special cooking instructions to kitchen
• Assemble and serve courses
• Check back with guests and replenish as needed
• Present desserts and upsell treats
• Verify bills, taxes, tips, and charges; present final bill
• Tidy dining area and station
• Escalate concerns to supervisor
• Complete closing duties
• Attend pre-meal meetings
• Thank guests and invite return
• Follow laws and club policies for serving alcohol

Skills

Greet guests

Menu & wine knowledge

Course timing

Personalization & guest relations

Wine & spirits recommendations

Emergency response

Job description

Do you have a passion for providing exceptional service and creating memorable dining experiences? Are you a dynamic team player with a knack for making people smile? If so, we have the perfect opportunity for you! Join our awesome team at Western Racquet Club as a Server and get ready to embark on a thrilling journey of serving delightful dishes and building connections with our fantastic members and guests.

Job Knowledge & Core Competencies

• Greet and acknowledge members and guests with a warm and welcoming smile that sets the tone for a fantastic dining experience.
• Know the ins and outs of our menu, buffet offerings, and wine list. Your foodie knowledge will be your secret weapon!
• Ace the art of timing the service of each course, ensuring a seamless and enjoyable meal for everyone.
• Be a master of personalization by learning our members' names and their special preferences. You'll be their VIP concierge!
• Show off your expertise in wines and spirits, making top‑notch recommendations that leave our members with a memorable experience.
• Be ready to take the lead during emergency situations, using your knowledge to keep everyone safe and secure.

Job Summary (Essential Functions)

As a Server at Western Racquet Club, you'll be the culinary rockstar, providing top-notch food and beverage service to our esteemed club members and delightful guests.

Job Tasks/Duties

• You'll kick off your shift by setting yourself up for success and prepping like a pro.
• The moment our members and guests are seated, you'll swoop in with immediate attention, making them feel like VIPs.
• Be the culinary tour guide by distributing menus and answering any questions with grace and expertise.
• Keep those glasses filled with ice water, and don't forget to suggest some mouthwatering menu items to our guests.
• When it's time to place orders with the kitchen, you'll pass along any special cooking instructions with finesse.
• Assemble food on trays and serve each course like the culinary magician you are.
• Checking back with our members and guests, you'll make sure they're loving every bite, replenishing water and butter as needed.
• When it's dessert time, you'll present those sweet options, suggest delectable treats, and serve up happiness.
• We trust you with the numbers! Verify the accuracy of bills, taxes, tips, and charges, and present the final bill with flair.
• Tidy up the dining room and bus station areas, making sure everything sparkles for our next happy members.
• If there's a hiccup, you're our superhero - advising your supervisor of any concerns immediately.
• Closing duties? No problem! You'll tackle them like a champ, ensuring everything is in tip‑top shape for the next day.
• Pre‑meal meetings? Count you in! You'll attend with enthusiasm to stay in the loop and ensure top‑notch service.
• Ending on a high note, you'll thank our members and guests, inviting them to return for another amazing experience.
• You'll consistently follow local and state laws and our club's policies and procedures for serving alcoholic beverages.