Server

Paycom - ATS; Burbank (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health plans

401k with match

Employer-paid life insurance

Monthly reward dollars

Paid vacation

Paid holidays

Paid sick time

Education assistance

Employee assistance program

Referral program

Job summary

Castaway Burbank is seeking a detail-oriented server to oversee and manage the front-of-house operations, ensuring excellent guest service and coordinating with kitchen staff for timely delivery.

You will train and mentor team members, supervise scheduling, manage inventory, and help implement service policies to improve efficiency in a high-volume, upscale setting.

Qualifications

• At least 4 years of experience in restaurant management in a high-volume, upscale setting.
• Excellent communication, leadership, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Flexible schedule, including weekends and holidays as needed.

Responsibilities

• Oversee and manage the front-of-house operations, including supervising the service staff and maintaining a clean, organized establishment.
• Work closely with the kitchen staff to ensure timely and accurate food delivery and resolve issues proactively.
• Train and mentor new hires, provide ongoing coaching and manage schedules and time-off requests.
• Develop and implement policies to improve service quality and efficiency and ensure health & safety compliance.
• Oversee social media efforts and respond to guest feedback while driving guest satisfaction.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Staff training

Job description

Company Overview:Named one of Travel + Leisure's \"Best Date Spots in America\", Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top \"Most Romantic Restaurants in LA\" by Thrillist, LA Weekly, Gayot, Yelp, Open Table and NBC.Our mission at Castaway is to always innovate and consistently deliver a 5 star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!Castaway Burbank is an award-winning restaurant and special event destination renowned for its sweeping views of Los Angeles and its commitment to delivering a unique dining experience where everyone feels like a star and every seat is magic.Within Castaway, guests can discover The Green Room, an exclusive speakeasy-style cocktail lounge offering a seductive atmosphere with cinematic-themed cocktails and elevated food. The Green Room provides an immersive, intimate experience, perfect for those seeking an unforgettable night out.Castaway has been featured in the prestigious \"Top 100 Independents\" list by Restaurant Magazine, generating an impressive $27MM in sales volume, and was named Best Steakhouse, Scenic Views, and Most Booked by OpenTable in 2024.Our exceptional, seasonally inspired menu tells a story with every bite, featuring premium steaks & chops, an exquisite raw bar, bold shareable options, and more. We pride ourselves on our show-stopping service and cinematic flair - both in the dining room and at the hundreds of special events we host each year.ServerOur mission at Castaway is to always innovate and consistently deliver a 5-star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!Our exceptional, seasonally inspired menu tells a story with every bite, featuring premium steaks & chops, an exquisite raw bar, bold shareable options, and more. We pride ourselves on our show-stopping service, and we're always searching for talented professionals to take our hospitality to new heights.Job Summary:Castaway is currently seeking a detail-oriented server to oversee and manage the front-of-house operations. This person will be responsible for ensuring excellent guest service, managing the service staff, and maintaining a clean and organized dining room. You will also work closely with the kitchen staff to ensure timely and accurate food delivery, resolve customer complaints, and assist with inventory management. The ideal candidate will have prior experience in restaurant management and possess excellent communication, leadership, and problem-solving skills.This person is also responsible for mentoring and coaching the team to consistently deliver a 5-Star experience to our employees, guests, and community. This person is responsible for being an innovator in our industry, meeting financial goals, and for continuously refining guest experience and company culture.Top-notch Benefits:Industry leading compensation + bonus programComprehensive Health Plans that include a variety of medical and dental plans, employer contribution HAS for yourself and dependents.Variety of Supplemental Benefit Plans for life's unknowns401k with annual employer match after 12 monthsEmployer paid life Insurance throughout the length of employmentMonthly Reward Dollars to use at various company locations.Accrued Paid VacationPaid/Floating holidays for 5 major holidaysPaid Sick Time renewed yearlyEducation Assistance Program (EdAP) for hospitality related education growthEmployee Assistance Program (EAP) to assist with work life balanceManagement Referral Program with up to a $4,000 payout for qualifying management positionsOpportunities for growth + advancement based on performance.Pay $16.90 /per hourResponsibilities:Oversee and manage the front-of-house operations, including supervising the service staff, ensuring excellent guest service, and maintaining a clean and organized establishment.Work closely with the kitchen staff to ensure timely and accurate food delivery, resolve issues with a proactive approach, and assist with inventory managementTrain and mentor new hires, provide ongoing coaching and support, and manage employee schedules and time off requestsDevelop and implement policies and procedures to improve service quality and efficiencyEnsure compliance with all health and safety regulationsOversee social media efforts and guest feedback reviewsManage restaurant inventory, including ordering supplies and managing vendor relationshipsQualifications:At least 4 years of experience in restaurant management, in a high-volume, upscale settingExcellent communication, leadership, and problem-solving skillsStrong organizational skills and attention to detailAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyFlexible schedule, including the ability to work weekends and holidays as needed.Disclaimer:The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law. All offers are contingent upon a background check