Server

Hotel Revival Baltimore; Baltimore, Northern (MD, KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401K matching

Paid holidays

Shop/hotel discounts

Job summary

New Waterloo is seeking a friendly, detail-oriented Server to join our Baltimore operation. You will take orders, serve food and beverages, and help create a welcoming guest experience in a fast-paced setting.

The role requires state-issued food handling and beverage certifications, 6+ months hospitality experience, comfort with POS systems, and the ability to read safety and operational docs. You should be able to communicate clearly with guests and work as part of a team.

Qualifications

• State-issued food handling and beverage certifications as required.
• 6+ months of hospitality experience.
• Ability to read and understand safety rules and procedures.
• Effective spoken communication with guests and team members.
• Ability to operate POS systems and perform basic math.

Responsibilities

• Maintain knowledge of daily specials and menu items to inform guests.
• Verify age requirements for alcoholic beverages per state law.
• Explain preparation methods and ingredients to guests.
• Describe and recommend wines and specialty drinks.
• Take orders, enter them into the POS, and send to the kitchen.
• Serve food and beverages, garnish dishes as required.
• Assist guests with allergies or dietary restrictions.
• Prepare table settings and maintain dining areas.
• Assist with running food, clearing tables, and escorting guests.
• Respond to guest comments and concerns promptly.
• Manage order times and communicate delays to guests/management.
• Prepare itemized checks and process payments.
• Clear dishes and reset tables; stock service areas.

Skills

POS system proficiency

Guest communication

Food handling certification

Attention to detail

Math calculations

Tools

POS software

Job description

Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

Job Overview:

A Server is responsible for taking orders, serving food and beverages to guests, and adhering to the outlet’s steps of service. Service at New Waterloo is about combining great hospitality with technical skills and warm personalities to create an upbeat and welcoming environment.

What you'll do:

• Maintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Describe and recommend wine and specialty beverages to guests
• Take food and beverage orders, enter them into the POS system, and send them to the kitchen
• Serve food and beverages to guests, preparing and garnishing dishes as required
• See to each guest’s special needs, including any allergies or dietary restrictions
• Prepare and maintain table setting for courses, including setting up items such as linens, silverware, and glassware
• Assist with running food and beverages, clearing tables, and escorting guests as needed
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Manage order times and inform guests and management of any delays in service
• Maintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guests
• Remove dishes and glassware from tables or counters, and take them to the kitchen for cleaning
• Clean tables or counters after guests have finished dining as needed
• Stock service areas with dining supplies such as plates, utensils, glassware, and linens

Who you are:

• You have s tate-issued food handling + beverage certifications as required.
• You have 6+ months of related experience in the hospitality industry.
• You can speak, read, write, and understand the primary language(s) of the workplace.
• You are able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You can speak effectively before guests and groups of co-workers.
• You can navigate and operate computer and Point of Sale (POS) systems.
• You can apply concepts of math including addition, subtraction, multiplication, and division.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.