Server

Padre Hotel; Bakersfield (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discounts at Eat.Drink.Sleep

Job summary

The Padre Hotel in Bakersfield, CA seeks a server to deliver fast, knowledgeable service in a historic, four-diamond setting. You will greet guests, describe menu items, and upsell beverages while maintaining a clean station. The rate of pay is $16.90 per hour and employees may enjoy discounts at Eat.Drink.Sleep venues.

Minimum two years of server experience in a fast-paced restaurant is required. A strong knowledge of wine and spirits helps guests choose with confidence, and adherence to

Qualifications

• Extensive knowledge of food and beverage etiquette, customer relations and service standards.
• Fluent reading, writing and speaking English for customer interaction.
• Strong verbal communication skills.
• Interpersonal skills to provide overall customer satisfaction.
• Working knowledge of wines and domestic & international spirits.

Responsibilities

• Set up assigned station according to Padre standards at opening and start of shifts.
• Complete pre-shift side work.
• Describe and upsell all beverage offerings and menu items.
• Verify age for guests under 30 ordering alcohol and ensure valid ID.
• Ensure safe sale of alcohol and handle intoxication appropriately.
• Greet guests professionally and promptly at the table.
• Merchandise and knowledgeably describe food, bar, beverage, and retail items; pass tests with 90%+.
• Coordinate timing of service steps within the station and run food to tables.
• Check back with guests after two bites to ensure satisfaction and address needs.
• Present and merchandise dessert menus; answer questions about food/beverage.
• Enter orders into the POS system and manage checks accurately.
• Close checks correctly, process payments quickly, and complete cash-out.
• Perform additional duties or special projects as assigned and adapt to varying schedules.

Skills

Customer service

English fluency

Verbal communication

Interpersonal skills

Wine knowledge

Job description

Located in the bustling Downtown Arts District, Bakersfield’s Historic Padre Hotel is proudly the only Four Diamond hotel in Kern County. Our property offers distinct entertainment venues including a spacious banquet hall, a nostalgically happening bar and restaurant, and a bustling outdoor bar and lounge, all within a beautifully appointed environment for our guests.

Come and grow with us!

Principle Responsibilities & Position Purpose:

Serve guests quickly, efficiently and with complete knowledge of food and beverage menus. Offer superior customer service and maintain station in a clean and orderly manner throughout shift.

Rate of Pay: $16.90 per hour

EXAMPLE OF DUTIES (ESSENTIAL FUNCTIONS)

This list of responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by this position:

• Set up assigned station according to the padre standards when opening and at start of shifts. All tables in assigned station are set with proper place settings, condiments and promotional materials.
• Completion of assigned pre-shift side work.
• Enthusiastically describe (and up-sell) all beverage offerings, menu items, and special
• Check age verification of any guest under 30 years old who orders an alcoholic beverage. Ability to differentiate between valid and invalid identification.
• Knowledge and execution of the safe sale of alcohol to include over intoxication.
• Proper and professional greeting of guests upon arrival. Guests are greeted within one minute of arrival at the table.
• Knowledgeable and enthusiastic merchandising of all food items, bar and beverage items, and retail items. Ability to pass tests on all items with a minimum score of 90% and ability to verbally communicate knowledge.
• Knowledgeable about daily and happy hour specials.
• Coordination and proper timing of steps of service sequence within assigned station.
• Run food. Food does not sit in the window.
• Ensuring that guests are pleased with their food after each course. Apply the “two bite two minute rule” consistently by checking back after the guest has taken two bites of their food item, specifically asking something along the lines of , “Are you enjoying the crab cakes?” or “Is there anything else I can bring you?”
• Proper and professional merchandising of the dessert menu at every table.
• Ability to completely answer food and beverage related questions from guests.
• Completion of running side work according to the padre standards.
• Proper entering of food and beverage items into the POS system.
• Ability to show/ execute complete control of your assigned station.
• Proper execution of all POS functions including opening a check, entering items in proper sequence on the correct check, modifying items, adding additional items onto the check, and printing the check.
• Ability to properly close a check and to present the correct check to the correct table in the approved the padre check folder.
• Correct processing and collection of payment of final bill (either cash or credit card) within three (3) minutes and settling of the check.
• Closing side work completed to the standards outlined on the side work sheet.
• Proper completion of cash-out. Ability to correctly calculate total of all credit card sales and final cash due total to management and to turn in proper amount of cash, if due.
• Additional duties or special projects related to the overall operation of the restaurant as requested by management. A sense of urgency and follow-through is demonstrated in a timely manner regarding any assignment, task or special project assigned by management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the company.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Must have extensive knowledge of food and beverage etiquette, customer relations and service standards.
• Ability to read, write and speak the English language fluently to interact with customers and the public.
• Strong verbal communication skills.
• Ability to analyze customer needs and assist in resolving any and all customer challenges.
• Basic mathematical skills.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Interpersonal skills to provide overall customer satisfaction.
• Have a working knowledge of wines and domestic & international spirits.

EXPERIENCE

Minimum two years server experience in a fast-paced restaurant.

This venue is operated by Eat.Drink.Sleep. In return, we offer competitive wages and caring, attentive management personnel. Employees are eligible for generous discounts at all venues operated by Eat.Drink.Sleep.

The Padre Hotel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Padre Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.