District Service Manager (CMD-603)

Waukesha-pearce Industries Llc; Kenner (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Waukesha-pearce Industries Llc in Kenner, LA is seeking a Service Department Manager to oversee the organization, productivity and assets of the service shop, ensuring maximum efficiency and profitability.

You will lead foremen and staff, develop training programs, monitor monthly performance, sustain strong customer relations, and uphold safety and company standards in a fast-paced, service-focused environment. Travel may be required to support customers in the territory.

Qualifications

• GED or HS diploma required.
• Minimum 3 years of supervisory service personnel experience.
• Must work flexible hours and travel as needed.
• Proficient with Windows-based Office tools (Word, Excel, PowerPoint, Access, Outlook).
• Must be dependable and able to work independently.

Responsibilities

• Oversees Service Department organization, productivity and assets for maximum efficiency.
• Monitors monthly performance, evaluates staff and miles tracking.
• Develops and maintains a training program for all Service Department employees.
• Meets monthly with District Manager and Parts Manager to review activities and reports.
• Maintains customer relations and ensures safe work environment; adheres to safety programs.

Skills

Supervisory experience

Team leadership

Training program development

Customer relations

Performance evaluation

Education

GED or High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Outlook

Job description

Job purposeManages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Foreman, Leaderman, Administrative Assistant and Shop Clerk.Duties and responsibilities• Adheres to and utilizes the established Service Department management operating system for assigned work• Measures productivity• Increases output, evaluates performance and tracking mileage• Develops and maintains a training program for all Service Department employees• Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis• Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs•Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory• Maintains close contact and good relations with customers, may include onsite visits• Administers safety program in accordance with existing company, state and federal guidelines• Conducts a monthly safety meeting and completes required reports• Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program• Performs other duties or functions as requested by Management• Promote positive and professional relationships with all company personnel and between its’ divisions.• Perform other duties as assignedQualificationsGED or High School DiplomaMust have a minimum of 3 year(s) previous supervisory experience of service personnelKnowledge, Skills, and AbilitiesMust meet goals and objectives set forth by the companyMust have the ability to work flexible hours and daysMust be proficient with Windows base environment. (Microsoft Word, Excel, Power Point, Access and Outlook)Must be dependable and able to work independentlyMust maintain good client relationsMust maintain professional attitudeMust maintain professional appearanceMust have the ability to travel and stay overnight (as necessary)Must have the ability to supervise and motivate othersMust have the ability to effectively evaluate othersMust promote and maintain a clean, neat and safe work environmentMust able to protect the company assets and interestWorking Conditions:Typical hours of work Monday through Friday; 7:00 a.m. to 5:00 p.m.Weekend hours as necessary.WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.En EspanolWPI es una instituci n EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomacion genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.