Sergeant

Entertainment Places; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Park Tickets

Park Discounts

Medical, Dental, and Vision Insurance

401K Retirement plan

Disability Benefits

Tuition Reimbursement

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment seeks a Security Director to lead the park's security operations, balancing law enforcement, safety, and medical response responsibilities. You will supervise 36+ officers per shift, develop procedures, and coordinate with management and local authorities to ensure a safe, welcoming environment for guests and staff.

The role requires strong leadership, clear communication, and the ability to manage budgets and staff across both operating and non-operating hours,

Qualifications

• Must be 18 years or older.
• Valid driver’s license required.
• CPR, First Aid and Guard Card certifications required.
• 3–5 years of security leadership experience or equivalent.
• Ability to obtain firearms permit.

Responsibilities

• Lead the Security Team in daily park operations across hours.
• Direct supervision of 36+ security officers per shift.
• Coordinate with management and local authorities.
• Develop and enforce security, safety, and incident response procedures.
• Oversee budgets and labor reporting for Security Department.
• Interview, hire, train, and evaluate staff per policy.
• Ensure exceptional guest and employee safety and service.

Skills

Leadership

Communication

CPR/First Aid

Gun/Firearms Permit

Physical stamina

Driver's license

Education

Associate's degree (A.A.) or equivalent

Job description

Overview

Lead the Security Team through daily operation of the Park on both Operating and Non-Operating hours to ensure a safe atmosphere for our employees and guests. This position balances Security/Law Enforcement practices with Safety including Medical Response procedures, Fire Prevention, and Incident Management.

Responsibilities

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Represent SeaWorld enthusiastically by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job.
• Establish operational procedures for guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigating accidents and criminal acts.
• Confer with representatives of management to formulate policies, determine need for programs, and coordinate programs with park activities.
• Confer with representatives of local government to ensure cooperation and coordination of park activities with law enforcement agencies.
• Track worked hours and reports labor expenses to Director of Security, and oversee area budget.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Other duties as assigned.

Qualifications

• At least 18 years of age.
• Have and maintain a valid driver’s license.
• Out of state residents, students, active military and their dependents must have a valid driver’s license and provide a copy of the DMV report from their state of residency.
• CPR, First Aid, and Guard Card certifications.
• A minimum of 3 to 5 years related experience and/or training, or an equivalent combination of education and experience.
• Able to obtain a Firearms permit.
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand and/or walk for prolonged periods of time.
• Able to lift and/or move up to 50 lbs. with or without accommodations.
• Associate’s degree (A.A.) or equivalent from a two-year college or technical school preferred.
• Resume required.

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Statement

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.